Swiss Lenana Mount Hotel, located in the heart of Nairobi, is a popular destination for both business and leisure travelers. According to user reviews, this hotel offers a mix of experiences ranging from high-quality services to areas that may need improvement. The perception of the hotel varies among guests, with many praising its convenient location and amenities, while others point out certain aspects that could enhance their stay.
1/5
Safety index
47 out of 100
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Business
Spa
Swiss Lenana Mount Hotel
7.6
(934 ratings)
Nairobi, Kenya -
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910 m Nairobi Hospital
1.5 km Yaya Centre
2 km Kenyatta International Convention Centre
Hotel Overview
Hotel highlights
Atmosphere
Food
Breakfast
- Convenient Location: Situated in a prime area, making it easy for guests to access various city attractions and business centers.
- Helpful Staff: Many reviews commend the friendly and accommodating hotel staff who go above and beyond to assist guests.
- Quality of Rooms: Guests appreciate the cleanliness and comfort of the rooms, highlighting the good maintenance and amenities provided.
- Food Variety: The hotel is praised for its wide range of food options, catering to different tastes and dietary requirements.
- Amenities: The availability of amenities such as a swimming pool, gym, and Wi-Fi is highlighted as a positive aspect of staying at this hotel.
Area for improvement
Bathroom
- Price Point: Some guests feel that the hotel's pricing is on the higher side compared to the value received.
- Soundproofing Issues: A few reviews mention problems with noise levels, suggesting a need for better soundproofing in rooms.
- Occasional Service Delays: There are reports of delays in services such as check-in, room service, and housekeeping.
- Internet Connectivity: Despite the availability of Wi-Fi, some guests have experienced issues with internet stability and speed.
- Outdated Facilities: A number of guests have pointed out that certain areas of the hotel appear to be outdated and could benefit from renovation.
Amenities
Pool
Breakfast available
Spa
Free WiFi
Restaurant
Bar
Room service
Gym
Related hotel videos
7.6RateScore
Total 934 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.6
7.8
booking
724 Reviews
7.6 / 10
expedia
210 Reviews
7.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Food
Atmosphere
Breakfast
Cleanliness
Business
Amenities
Location
Sleep
Restaurant
Bathroom
Fitness
Bar
Wi-Fi
Pool
Wellness
Accessibility
Spa
Parking
Transit
Nature
Family
Air Conditioning
Food was mentioned 83 times
25% Negative69% Positive
Reviews based on Food
Richard Baines3 years ago
3/5
Good location for the centre and Upper Hill business districts. Pleasant common spaces and restaurant. Really nice staff but it did not have everything it advertises. Like no bar, very limited and unreliable soft drinks. On the plus side they cater for a lot of Chinese workers so they have a good range of Chinese food to offer in addition to local dishes and Indian. Always good. Room was great. Comfy bed good space for working and sitting. Good bathroom. My room had a corner floor to ceiling window with several large cracks. One, covered with a carpet tile, actually flexed with pressure! Check out your room before unpacking. Cleaning service is daily. They did a really good job.
eliza wanjiku1 year ago
1/5
I was there on Valentine’s Day and what we paid was not worth on what we got, the food was cold the soup was baaad,we ordered food and took age’s and after a long wait we were told what we ordered it’s not available,the service was bad,the only good thing there,was the setting.was there under the name Elizabeth
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 140
Number of floors 10
Number of buildings/towers 1
Year Built 2016
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
10Download
33Upload
38Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
61 out of 100
Safe
Nighttime safety
27 out of 100
Unsafe
Nairobi safety index
47
Overall Safety Index
Risky
An average rating of the six safety categories
47 out of 100
Women safety
Unsafe
Likelihood of inappropriate behavior against women.
39
Physical safety
Risky
Likelihood of injury due to harmful intent.
47
Property safety
Unsafe
Likelihood of theft.
26
Political safety
Unsafe
Potential for infringement of political rights or political unrest.
24
LGBTQ safety
Risky
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
46
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
97
59
Overall Crime index
Moderate
An average rating of the crime categories
59 out of 100
Property crime severity
High
63
Mugging or robbery 67/100
Car theft 50/100
Car break-ins 60/100
Home break-ins 54/100
Violent crime severity
High
65
Physical attacks 55/100
Racism or religion motivated attacks 29/100
Other crime severity
High
69
Insult or harassment in public 45/100
Corruption or bribery 89/100
Drug problem 54/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $1
Coffee
$1.3 - $3.2
Beer 0.5L
$1.2 - $2.2
Meal, inexpensive restaurant
$1.9 - $9.6
Public transport, one-way ticket
$0.4 - $0.6
Taxi 1km (normal tariff)
$0.6 - $1.9
Meal for 2 people, mid-range restaurant, three-course
$16.1 - $55.7
Bottle of mid-range wine
$5.1 - $19.3
McMeal at McDonalds
$3.2 - $6.4
Coke/Pepsi 0.33L
$0.3 - $1.3
Public transport, monthly pass
$19.3 - $38.5
Gasoline (1 liter)
$1.2 - $1.4
Mobile phone monthly plan
$6.4 - $16.1
Fitness club, monthly fee
$22.5 - $64.2
Weather In Nairobi
°C
°F
Precipitation In Nairobi
mm
in
Air Quality
Unhealthy
PM2.517
PM1033
69
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Heavy
Potential slowdowns and congestion, expect delays during peak travel times.
House Rules
Check in after 12:00
Check out until 11:00
Children welcome
No pets