Mercure Quemado Resort

Amir A10 months ago

The views from this hotel are amazing, the lake is stunning and the facilities just outside of the hotel by the lake are great. The hotel location is the most positive point for this hotel.|The bedrooms are outdated and not the cleanest. Outside the room is a very dirty balcony with seagull droppings a regular but understandable occurrence. This is unfortunately not cleaned and it does make the enjoyment of the balcony somewhat compromised.|The shower in the bathroom is again a little unkept with some mould appearing in some areas.|The worst part of a hotel that really lets it down is the breakfast area in the hotel. Completely disorganised, with the slowest coffee machines (there are two of them) and they frequently cause large queues where you have to wait for a long time just to get your coffee. (It’s self service buffet at breakfast). On some days you may find that you have to queue and wait until you can enter the restaurant for breakfast although this is not usually more than 10 mins when this does happen. Staff seem to run around aimlessly with no clear direction as to what they are supposed to be doing. (My wife and I did travel in the 2nd week of August - peak season) but no excuse.Other than that, the staff are generally friendly and helpful and the hotel location as I’ve already said does make up for the other negative points.