Butua Residence

Cerbu Diana10 months ago

1/5

AVOID AT ALL COSTS! We check-in a room, and the bathroom and toilet especially were dirty (dark brown spots everywhere) I cleaned myself, didn't take any photos. After around 2 hours we went to the reception to tell that we would like a "do not disturb" sign on the door and that no cleaning should lady come to clean (I assumed its a normal practice to clean daily or every 2 day). That was everything we asked for, we didn't demand any refund or anything else, just that no personel enters the room during our stay. The reception lady called the owners wife to check, eventhough we said we had no proof and we don't want this. We wanted to go to the beach and just get the do not disturb sign. The owners wife came imediatealy shouting and calling me a liar( the wife and the reception lady were talking in their language, serbian I assume, but I speak russian and could distinct that she was not talking very nicely about us) I asked why she is shouting and talking in such a manner she said because I am annoying her. They called the cleaning lady, she as well came in called me a liar, talked rudely and shouted and treated as like garbade. To clarify, we had no issue staying here, eventhough its 150/night +additional costs they asked such as taxes (1.90€ per person/night), garage place 15€, room card deposit 10€ Moreover, the hotel is by far not a 4 star hotel and it looks much worse than on the pictures. Everything is old, dusty, lights were not working properly, the light on the balcony didn't even turn on. They charge you for garage while there are no places in the garage, and ask to leave yours car key to them to repart your car, which is not normal. Our car was parked in the middle so no cars could pass, and we had to repark it all the time during our stay, the outside parking was full and they were allowing other guests to park in front of the garage door, so everytime we wanted to take the car we had to wait 40+minutes.