Secrets St. Martin Resort & Spa - All Inclusive, Adults Only

Suzann6 months ago

1/5

Arrived by boat from the airport, a fabulous experience only to arrive at the hotel where 1 person is checking people in at a snails pace. Not friendly or welcoming at all. Arrive at our room to find broken draperies, a backed up sink and a foul odor and our view was the trash area. Took almost 2 hours to get a different room (at about 30% capacity there’s no excuse for that). New room is also rundown but better than the first. The young man who greets you at breakfast is truly the only staff other than the maid service who were pleasant. The facility is in desperate need of repair and we found lots of dangerous situations including exposed nails and screws, black mold, and broken tiles. The beach was great for 2 days and then on the third as we made our way the stench from the massive amounts of seaweed on the sand made it unbearable. At no point over the next 7 days of our stay was that addressed. The pool was ok. The service was non existent unless you went to the bar yourself. There you were ignored or treated rudely. The music at the pool was absolutely horrible. I’d say we spoke to no less than 30 people who were so disappointed in all of these aspects and more and said it in no way is like the other Secrets they’ve stayed at. The food in every restaurant was less than mediocre as well. The entertainment or lack there of could be compared to a glorified karaoke. We attempted a taxi to the other side of the island where we were overcharged and again treated rudely. There is a wonderful Italian restaurant across the street (thank goodness) and the pizza at the pool restaurant was also good. You also get to deal with large numbers of day pass people binge drinking and taking over the pool. For what we paid and the experience we had? We got robbed. After having impeccable service, food, and entertainment repeatedly at resorts in Mexico for less money - I’d say go anywhere but here. Truly. Do not waste your valuable time or money.