Gran Real Yucatán is a hotel situated in Mérida, known for offering a blend of colonial charm and modern amenities. It generally receives positive feedback from its guests, who appreciate its aesthetic appeal and services. However, like any property, it also faces some criticisms based on individual experiences.
1/5
Safety index
61 out of 100
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Safe area
Business
Family
Gran Real Yucatan
7.7
(1,070 ratings)
Mérida, Mexico -
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210 m Parque Santa Lucía
490 m Mérida Cathedral
630 m Plaza Grande
Hotel Overview
Hotel highlights
Location
Atmosphere
Pool
- Central Location: Guests love the proximity to Mérida's historical attractions and vibrant nightlife.
- Architectural Beauty: The hotel's colonial architecture and well-maintained grounds are highly praised.
- Friendly Staff: Many reviews highlight the warm, welcoming, and helpful nature of the hotel staff.
- Comfortable Rooms: The accommodations are often described as spacious, clean, and comfortable.
- Quality Dining: The onsite restaurant receives compliments for its tasty and authentic local cuisine.
Area for improvement
Bathroom
Amenities
Sleep
- Occasional Noise: Some guests mention noise issues, particularly from street-side rooms or events within the hotel.
- Wi-Fi Connectivity: There are complaints about intermittent or weak Wi-Fi signals in some areas of the hotel.
- Aging Facilities: A few guests feel that certain areas of the hotel could benefit from updating or renovation.
- Limited Parking: The hotel's parking facilities are sometimes found to be insufficient, especially during peak seasons.
- Inconsistent Housekeeping: While many find the rooms clean, others have cited inconsistency in housekeeping services.
Amenities
Kids pool
Extra beds/cribs
Pool
Breakfast available
Restaurant
Bar
Room service
Spa
Related hotel videos
7.7RateScore
Total 1,070 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.5
7.8
booking
337 Reviews
7.5 / 10
expedia
733 Reviews
7.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Atmosphere
Fitness
Bathroom
Sleep
Amenities
Food
Pool
Breakfast
Parking
Air Conditioning
Entertainment
Restaurant
Wi-Fi
Bar
Accessibility
Family
Location was mentioned 117 times
4% Negative82% Positive
Reviews based on Location
Daniela Zacarías3 years ago
1/5
The staff at this hotel needs some serious training in customer service. I booked through booking.com to stay at this hotel and I personally came 3 days before to make sure they got my booking and to check the facilities (my mom needs easy access) to make my last decision among 3 other options. This was a present to my parents so it was important for me to have a good experience. The day of my arrival they informed me that they were not getting paid by booking.com and therefore they couldn't give me a bedroom. I was supposed to pay at the hotel so his excuse sounded odd to me. This happened in a very busy week in Merida due to the "Tianguis turístico" so the options left were not great. The guy in charge handled the situation poorly and I got really mad at him. I refused to leave and he even theatened me on calling the police. I got very stressed and mentioned my mom's condition. He finally gave me a bedroom but not without making it clear he was doing me a favour and risking his job by doing so...unbelievable. They didn't clean the bedroom once, the water in the swimming pool is too cold and that area never gets any sunlight all ( it was november). I called the reception to ask for a third towel and I had to go and get it myself cause it was taking ages and I found them chatting with each other. The ac in my bedroom was very loud and it was difficult to sleep even with earplugs. I could have had a better experience at a cheaper hotel... The positive: The location is great and the facilities are well maintained. We liked the breakfast at the restaurant and our waiter was super nice.
Cesar Villanueva7 years ago
4/5
Nice rooms, AC works good, keeps room nice and cool. Didn't use the pool, but it seems nice. Location is great, near the cathedral and plazas, can just walk around wherever you want or take an Uber if it's a bit further. I didn't enjoy the breakfast in the hotel. The service was wonderful from all the employees.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 71
Number of floors 5
Number of buildings/towers 1
Year Built 2008
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
7Download
68Upload
47Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
91 out of 100
Very Safe
Nighttime safety
79 out of 100
Safe
Mérida safety index
61
Overall Safety Index
Safe
An average rating of the six safety categories
61 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
73
Physical safety
Risky
Likelihood of injury due to harmful intent.
57
Property safety
Unsafe
Likelihood of theft.
40
Political safety
Unsafe
Potential for infringement of political rights or political unrest.
30
LGBTQ safety
Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
63
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
25
Overall Crime index
Low
An average rating of the crime categories
25 out of 100
Property crime severity
Low
34
Mugging or robbery 23/100
Car theft 18/100
Car break-ins 25/100
Home break-ins 32/100
Violent crime severity
Low
24
Physical attacks 20/100
Racism or religion motivated attacks 10/100
Other crime severity
Low
22
Insult or harassment in public 15/100
Corruption or bribery 49/100
Drug problem 23/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.7 - $1.1
Coffee
$2.2 - $8.7
Beer 0.5L
$0.8 - $2.4
Meal, inexpensive restaurant
$5.4 - $16.3
Public transport, one-way ticket
$0.4 - $0.7
Taxi 1km (normal tariff)
$0.5 - $3.3
Meal for 2 people, mid-range restaurant, three-course
$32.6 - $97.8
Bottle of mid-range wine
$7.1 - $13.6
McMeal at McDonalds
$8.1 - $9.8
Coke/Pepsi 0.33L
$0.8 - $1.5
Public transport, monthly pass
$7.6 - $48.9
Gasoline (1 liter)
$1.1 - $1.3
Mobile phone monthly plan
$13.6 - $27.1
Fitness club, monthly fee
$16.3 - $48.9
Weather In Mérida
°C
°F
Precipitation In Mérida
mm
in
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets or service animals