Hacienda Xcanatun, Angsana Heritage Collection

9.4

Excellent (196 ratings)

Mérida, Mexico -

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3 km Plaza Galerias Mall

3 km Yucatán Siglo XXI Convention Center

3.5 km Paseo de Montejo

Hotel Overview

Hacienda Xcanatun, located in Mérida, is a historic hotel that has captured the hearts of many guests. Rooted in rich history, this establishment offers a unique blend of traditional charm and modern luxury. Guests have praised its distinctive character, the attention to detail in its services, and the immersive experience it provides in the local culture and heritage. However, as with any establishment, while many aspects are lauded, there are areas where guests feel improvements could be made.

Hotel highlights

Impeccable Service: Staff are highly commended for their attentive and personalized service, making guests feel exceptionally welcomed and cared for.
Stunning Architecture and Design: The beautiful, historic architecture combined with tasteful modern touches is frequently mentioned as a highlight, contributing significantly to the overall ambiance and experience.
Luxurious Accommodations: Rooms are praised for their comfort, elegance, and the thoughtful amenities provided, ensuring a delightful stay.
Exquisite Dining Experience: The on-site restaurant is acclaimed for its delicious cuisine, offering a fine dining experience that showcases local flavors and ingredients.
Peaceful and Relaxing Environment: The hotel's serene setting, along with its well-maintained gardens and pools, is perfect for guests looking to unwind and relax.

Area for improvement

Room Noise Levels: Some guests have mentioned that rooms can be prone to noise, affecting the tranquility of their stay.
Internet Connectivity Issues: There are occasional complaints about the reliability and speed of the Wi-Fi service, which can be a drawback for those needing to stay connected.
Room Rates: A few guests feel that the room rates are on the higher side, considering the overall value received.
Maintenance and Upkeep: Though generally well-maintained, there have been isolated reports of areas and items needing prompt maintenance or refurbishment.
Location: While the historic setting is much appreciated, some guests find the hotel's location a bit removed from certain attractions, making it less convenient for exploring the city.