Hotel Boutique Real San Juan Center

Samar Das1 year ago

1/5

This was one of the most horrible experience in any hotel I ever stayed all over the World ! 1) Expedia Price is almost close to good hotels in the locality like Marriott or Holiday Inn or Fiesta Americana, but one will get very disappointed as it appears to be a budget hotel. 2) Money was non-refundable and so you cannot cancel booking and change to another. 3) Except one or two, no other staff speaks English. 4) There are no refrigerators in the room. 5) Constant disturbance of compressor or pump cutting in and cutting off. 6) No lift/elevator, you need to take the stairs, even with your luggage 7) The breakfast included is a hoax because they will wait till you start taking food from the buffet, and once you take a few items on your plate, they will come and tell you that you need to pay extra because the “breakfast included” in your Expedia booking only qualifies for a continental breakfast (2 slices of bread, some Cornflakes with Yogurt, fruits and coffee), not for the buffet. Now that you have taken some food from the buffet, there is no other way but to pay for it. And they don’t tell you this politely! 8) Staff behaviour (especially the girl in the front desk, one of the only couple of people speaking English here). 9) They claim to have massage spa but when you book, they hire masseurs from outside and provide below average quality massage in your room and charges appx 40-50% higher than the actual masseur charges. 10) It’s a primitive budget hotel and overpriced for its standards! Never ever I can imagine staying here nor I would suggest to anyone. Horrible experience !