Hotel Maya Yucatán

Patty O2 years ago

I really wanted to love this budget hotel but beyond the face of the hotel, it's just too run down with too many problems. Cons...our air conditioning did not work. They recharged it and said it was fine. It was not, they discovered there was a damaged coil. We insisted they move us. They reluctantly did after arguing. In the new room, the shampoo was filled with water. Uh, ok, weird. The next morning we packed up again and moved back to our original room and the air conditioning was fine. We stayed two nights. Only one towel in the room for two guests. No breakfast as advertised. Pros....nice, cool lobby, budget price, clean although the move back to the original room and very dingy sheets on one bed although clean. Pool looked pleasant and two bottles of water in the rooms and there is an elevator. Hair dryer must be checked out from front desk. At face value it seems ok but behind the scenes, not so much. I would not stay here again.