Hotel Palacio Maya, located in the heart of Mérida, has received mixed reviews from its guests. While many appreciate its charming aspects, there are also criticisms regarding certain areas of service and facilities. This synthesis of good and bad points aims to provide a balanced view of the hotel's offerings based on user feedback.
1/5
Safety index
57 out of 100
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Business
City
Hotel Palacio Maya
8.7
(2,040 ratings)
Mérida, Mexico -
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420 m Paseo de Montejo
560 m Yucatan International Convention Center
910 m U.S. Consulate Merida
Hotel Overview
Hotel highlights
Atmosphere
Cleanliness
Location
- Central Location: Guests have found the hotel's location to be ideal for exploring the city of Mérida, thanks to its proximity to major attractions and conveniences.
- Friendly Staff: The hospitality and friendliness of the staff at Hotel Palacio Maya are often highlighted in reviews, making guests feel welcome and well-cared for.
- Cleanliness: Many guests have praised the hotel for its cleanliness, noting that both the rooms and communal areas are well maintained.
- Comfortable Rooms: The comfort and size of the rooms have been appreciated by visitors, who have found them to be spacious and well-appointed.
- Authentic Atmosphere: The hotel's unique and authentic atmosphere is frequently mentioned as a highlight of the stay, contributing to a memorable experience.
Area for improvement
Bathroom
- Noise Levels: Some reviews have mentioned that noise from nearby streets and other guests can be bothersome, particularly at night.
- Breakfast Variety: The variety and quality of the breakfast offered have been points of criticism among some guests.
- Slow Wi-Fi: Complaints about slow and unreliable Wi-Fi connectivity in certain areas of the hotel have been a common grievance.
- Outdated Facilities: Despite its charm, some guests have remarked that parts of the hotel, including certain amenities, appear outdated and in need of refurbishment.
- Room Temperature Control: Difficulties with regulating room temperature, either due to inadequate air conditioning or heating, have been noted by several visitors.
Amenities
Kids pool
Pool
Breakfast available
Restaurant
Bar
Room service
Free WiFi
Housekeeping
Related hotel videos
8.7RateScore
Total 2,040 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.7
8.8
booking
1,398 Reviews
8.7 / 10
expedia
642 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Cleanliness
Atmosphere
Food
Breakfast
Location
Fitness
Sleep
Bathroom
Pool
Amenities
Restaurant
Parking
Bar
Family
Air Conditioning
Kitchen
Gym
Entertainment
Accessibility
Nightlife
Wi-Fi
Cleanliness was mentioned 127 times
11% Negative85% Positive
Reviews based on Cleanliness
Janelle Sproul1 year ago
5/5
Great place to stay! Everything was very clean and well taken care of. They have live music in the restaurant most days. The pool and hammock definitely make you feel relaxed and stress free. I really appreciated their hospitality and willingness to keep my luggage a few hours after I checked out. I would highly recommend anyone to stay here.
Hope for Nevaeh1 year ago
4/5
Great place with a reasonable price. Extremely clean in every way, from the rooms to the halls. They have a man constantly cleaning the elevators, handrails, and everything within reaching distance. They don’t put enough Toilet paper so I recommend bringing your own if you will stay more than a day with a party of 3 or more. The breakfast was good and was an extra charge. They make eggs and pancakes to order, with the rest a buffet set up. The gym floor was not stable, so I would not use it. We enjoyed the jacuzzi suite with extra room for eating and sitting. It had two balconies. No microwave 😏 so I tipped the kitchen to heat my food. They were out of many items listed on the lunch and dinner menu, and the pizza had significantly too much cheese for us. We would stay here again just for the pleasant vibe and clean environment at a reasonable price.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 63
Number of floors 5
Number of buildings/towers 1
Year Built 2018
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
11Download
60Upload
30Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
91 out of 100
Very Safe
Nighttime safety
79 out of 100
Safe
Mérida safety index
57
Overall Safety Index
Risky
An average rating of the six safety categories
57 out of 100
Women safety
Risky
Likelihood of inappropriate behavior against women.
60
Physical safety
Risky
Likelihood of injury due to harmful intent.
47
Property safety
Unsafe
Likelihood of theft.
40
Political safety
Unsafe
Potential for infringement of political rights or political unrest.
31
LGBTQ safety
Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
61
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
25
Overall Crime index
Low
An average rating of the crime categories
25 out of 100
Property crime severity
Low
34
Mugging or robbery 23/100
Car theft 18/100
Car break-ins 25/100
Home break-ins 32/100
Violent crime severity
Low
24
Physical attacks 20/100
Racism or religion motivated attacks 10/100
Other crime severity
Low
22
Insult or harassment in public 15/100
Corruption or bribery 49/100
Drug problem 23/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.7 - $1.1
Coffee
$2.2 - $8.7
Beer 0.5L
$0.8 - $2.4
Meal, inexpensive restaurant
$5.4 - $16.3
Public transport, one-way ticket
$0.4 - $0.7
Taxi 1km (normal tariff)
$0.5 - $3.3
Meal for 2 people, mid-range restaurant, three-course
$32.6 - $97.8
Bottle of mid-range wine
$7.1 - $13.6
McMeal at McDonalds
$8.1 - $9.8
Coke/Pepsi 0.33L
$0.8 - $1.5
Public transport, monthly pass
$7.6 - $48.9
Gasoline (1 liter)
$1.1 - $1.3
Mobile phone monthly plan
$13.6 - $27.1
Fitness club, monthly fee
$16.3 - $48.9
Weather In Mérida
°C
°F
Precipitation In Mérida
mm
in
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets