Gamma Tijuana

Joslyne Vazquez6 months ago

1/5

WORST EXPERIENCE EVER! READ THE REVIEWS! I decided to book this hotel trusting the general raiting without reading the reviews, worst mistake ever. Since the moment we stteped foot in the hotel, we realized there was no personnel to help you carry your bags, or greet you, which was no big deal, just a comment on what to expect upon arrival. The elevator is "out of service," but since we had a significant amount of luggage, they called the maintenance person to open it for us. When all the luggage was inside the elevator, my husband got in the elevator, and the doors closed directly trapping him, and it took a hot minute to open the doors to release my husband. We decided to let it go and simply avoid using the elevator for any purpose other than luggage transportation because elevator doors crushing a person is DANGEROUS. We decided to let it go and go on with our stay. After our first night here, we were making the bed, and we found out the comforter had BLOOD STAINS, immediately called front desk to let them know, and they changed the bedding set. They compensated the disgusting experience with complimentary lunch, but that doesn't change the fact that we were in direct contact with someone elses body fluids. Just ewwk.... We were going to let this go and don't post about the disgusting experience because obviously we were offered compensation, but then the towels we received were filthy dirty, both towels had what appeared to be foundation and blood stains, this time we called in and they did not apologize, they didn't try to make it better, they just didn't care at all. Front desk personnel was amazing during the whole stay until the last night. It's really frustrating to come to a filthy hotel where all their basic whites are stained with either blood or make-up. Especially when their only answer to this frustrating situation is "I'll speak to my manager." This hotel needs to do better or not get any business AT ALL.