Hotel Chichen Itza

8.2

Good (1,747 ratings)

Tinum, Mexico -

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1 km Pre-Hispanic City of Chichen-Itza

1.5 km Court of the Thousand Columns

2 km Cenote Sagrado

Hotel Overview

Hotel Chichen Itza, located in Tinum, has captivated guests with its proximity to the iconic Chichen Itza archaeological site, making it a popular choice for tourists and history enthusiasts alike. Drawing from user reviews, the hotel is appreciated for its convenient location, serene environment, and attentive service. However, opinions vary on some aspects of the hotel, leading to a mix of positive and negative feedback.

Hotel highlights

Convenient Location: Guests rave about its proximity to Chichen Itza, making it an ideal stay for those looking to explore the ruins.
Friendly Staff: Many reviewers highlight the warm and welcoming staff who go above and beyond to accommodate guests.
Comfortable Rooms: Visitors appreciate the clean, comfortable rooms provided, ensuring a restful night’s sleep.
Peaceful Environment: The hotel’s tranquil setting is often mentioned as a perfect backdrop for relaxation after a day of touring.
Good Quality Food: The onsite restaurant receives positive remarks for its delicious local and international cuisine.

Area for improvement

Outdated Decor: Some guests feel that the hotel’s decor is outdated, needing an upgrade to match current standards.
Limited Amenities: A few reviewers mention the lack of amenities, suggesting an area for improvement to enhance guest experience.
Inconsistencies in Room Service: There are occasional complaints about the inconsistency of room service, affecting the overall satisfaction of some guests.
Wi-Fi Connectivity Issues: A number of guests have faced challenges with the Wi-Fi service, finding it unreliable at times.
Pricey for Its Offerings: The price point is considered high by some visitors when compared to the amenities and services provided.