Ibis Kuala Lumpur City Centre Hotel is a popular accommodation choice known for its strategic location and commendable service. Based on user reviews, the hotel boasts a range of amenities and services that cater to the needs of its diverse clientele. However, like any establishment, it also has areas for improvement as pointed out by some patrons.
1/5
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Ibis Kuala Lumpur City Centre Hotel
8.0
(5,081 ratings)
Kuala Lumpur, Malaysia -
770 m Petronas Twin Towers
910 m Suria KLCC Shopping Centre
980 m KLCC Park
Hotel Overview
Hotel highlights
Location
Cleanliness
Fitness
- Strategic Location: Situated in the heart of the city, it offers easy access to major attractions and business districts.
- Stunning Views: Many guests rave about the breathtaking city skyline views from their rooms.
- Helpful Staff: The staff's attentiveness and helpfulness receive high praise from guests.
- Modern Facilities: The hotel is applauded for its clean and well-maintained facilities.
- Affordable Rates: Guests appreciate the value for money, considering its central location and amenities.
Area for improvement
Bathroom
Accessibility
Entertainment
- Room Size: Some guests find the rooms smaller than expected.
- Noise Levels: Reports of noise from the street and other rooms can be an issue for light sleepers.
- Breakfast Variety: A few guests were disappointed with the limited breakfast options.
- Wi-Fi Connectivity: Some guests experienced difficulties with the Wi-Fi connection in their rooms.
- Check-in Delays: There are occasional complaints about slow check-in processes.
Amenities
Kids pool
Extra beds/cribs
Pool
Breakfast available
Free WiFi
Gym
Air conditioning
Laundry
Related hotel videos
RateScore
Total 5,081 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
4,459 Reviews
8.0 / 10
expedia
622 Reviews
8.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Breakfast
Fitness
Food
Pool
Amenities
Sleep
Atmosphere
Bathroom
Restaurant
Parking
Bar
Transit
Accessibility
Business
Kitchen
Wi-Fi
Family
Gym
Wellness
Air Conditioning
Entertainment
Nature
Spa
Nightlife
Location was mentioned 449 times
Reviews based on Location
Great location, I liked the coffee shop as an alternative to the busy breakfast buffet.. the ladies there are giving excellent service! We also had a nice meal on the rooftop bar - again the guys working in there were very professional and guests focused The rooms are very clean, comfortable The reception team seem very understaffed, I don’t think a 30-40 minute wait to check in is acceptable and you should have more staff on the desk for such a big and busy hotel. The pool was great, but you should change your advertising as the construction opposite completely blocks the view of the towers..
I have only a few good things to say about this hotel, which was that the front desk staff were nice, and the location is central. But wow, this was probably one of my worst hotel stays across the many hotels I’ve stayed in across price ranges; it went wrong from check in: there was a small rush checking in late at night, and the staff seemed overwhelmed at the amount of guests checking in. There was no organization. No queue. Guests not checking in who had problems/requests were cutting in front of me even though it was late and I’d already been waiting for a long time to check in. There was no manager or staff maintaining order or directing the crowd on what to do. Just a mess that I would rather not be dealing with at 11pm. I check into my room, and even though I paid extra for a high floor, the view was of a cramped inner courtyard with walls of windows looking in. These views should be priced separately and lower in my opinion for how much they feel like a prison cell under 24-hour surveillance. I asked to be switched to a different room, and while the next room itself was fine it was right beneath the hotel bar; there was no sound proofing to speak of. I could feel the music vibrating through my diaphragm that’s how loud it was. Also, I noticed dirt marks on the sheets. I had to ask again to switch. This next room was on a lower floor, but it was late and I just wanted to go to sleep. I check in and the sheets/towels were some of the dirtiest I have ever seen in a hotel. I took pictures. On the sheets were grease stains, dirt marks, pen marks, and also mysterious grey streaks on the folded towels. At this point it was well after midnight and I just needed to sleep, which I did on the bed with the slightly less dirty sheets. The next morning I brought this up to the front desk and was switched again. They said a quick sorry and that was that. The lack of concern when I described the state of the sheets concerned me, because clearly this information was not news to them. The final room was better when it came to the state of the sheets, but on close inspection there were still a few mysterious stains/marks that I just had to not think about. Also the elevator malfunctioned at one point and wouldn’t go up or down and I was afraid I’d be stuck inside. Clearly, this place needs a management/maintenance overhaul. It was probably the worst “4-star” hotel I have ever stayed in, which is surprising for such a recognized global brand. The nice workers were the sole redeeming quality. Everything else needs a complete overhaul from the ground up.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 684
Number of floors 33
Number of buildings/towers 1
Year Built 2018
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
6Download
105Upload
70Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $0.8
Coffee
$1.4 - $3.3
Beer 0.5L
$1.6 - $3.5
Meal, inexpensive restaurant
$2 - $5.9
Public transport, one-way ticket
$0.4 - $1
Taxi 1km (normal tariff)
$0.4 - $1.8
Meal for 2 people, mid-range restaurant, three-course
$13.7 - $48.8
Bottle of mid-range wine
$7.8 - $19.5
McMeal at McDonalds
$3.3 - $4.9
Coke/Pepsi 0.33L
$0.5 - $1
Public transport, monthly pass
$9.8 - $19.5
Gasoline (1 liter)
$0.4 - $0.4
Mobile phone monthly plan
$5.9 - $19.1
Fitness club, monthly fee
$19.5 - $58.6
Weather In Kuala Lumpur
Precipitation In Kuala Lumpur
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets