The JW Marriott Kuala Lumpur is a hotel that has garnered mixed reactions from reviewers. Situated in a prime location, this hotel offers a range of facilities and services. Reviewer opinions on the Marriott Kuala Lumpur vary, highlighting its strengths and areas for improvement. Here are the most commonly mentioned pros and cons.
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JW Marriott Kuala Lumpur
8.6
(951 ratings)
Kuala Lumpur, Malaysia -
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140 m Pavilion Kuala Lumpur
910 m Berjaya Times Square
910 m KLCC Park
Hotel Overview
Hotel highlights
Location
Cleanliness
Atmosphere
- Excellent Location: The hotel is praised for its strategic location, making it easy for guests to explore various attractions and amenities in the city.
- Exemplary Staff: Many reviewers commend the staff for their professionalism, friendly attitude, and exceptional service standards.
- Luxurious Rooms: Guests appreciate the comfortable and luxurious accommodations, which are well-maintained and elegantly furnished.
- Quality Dining Options: The hotel offers a variety of dining experiences that receive positive reviews for the quality of food and diversity of cuisine.
- Amenities and Facilities: Visitors are pleased with the range of amenities such as a swimming pool, fitness center, and spa, which contribute to a relaxing stay.
Area for improvement
Accessibility
Air Conditioning
- Noisy Environment: Some guests find the hotel's environment to be too noisy, especially those whose rooms are near busy street sides or public areas.
- Room Maintenance Issues: There are occasional complaints about maintenance problems within the rooms, such as malfunctioning air conditioning or wear and tear on furnishings.
- High Prices: A number of reviewers mention that the hotel's rates, including room prices and dining costs, can be on the higher side.
- Complex Parking System: The parking system is reported to be somewhat complex and inconvenient, presenting a challenge for guests with vehicles.
- Wi-Fi Connectivity: Despite being a standard feature, some guests have experienced issues with the Wi-Fi connection, either due to weak signals or unreliable access.
Amenities
Kids pool
Extra beds/cribs
Pool
Breakfast available
Spa
Free WiFi
Air conditioning
Parking available
Related hotel videos
8.6RateScore
Total 951 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.6
expedia
951 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Atmosphere
Breakfast
Food
Amenities
Bathroom
Bar
Sleep
Fitness
Restaurant
Business
Family
Accessibility
Parking
Pool
Couples
Gym
Transit
Entertainment
Spa
Wi-Fi
Wellness
Kitchen
Nightlife
Air Conditioning
Nature
Location was mentioned 967 times
3% Negative89% Positive
Reviews based on Location
SHARE TV6 months ago
4/5
Excellent location! Superb service! Rooms are clean. But have some stains on the pillows, that why I gave only 4 stars. I’m sure this is only a isolated problem or issue. Hope they do something about this. But overall experience is okay.
Andy Pun6 months ago
4/5
Hotel is in very nice shopping area that you won't be bored. Location is a bit crowded for taxi but acceptable. Service is very good, while all working members are nice and polite. Room however is a bit old, with stains on windows, and dripped stains on roof near windows. The TV channels are local in local language with only one Bloomberg but not CNN, BBC or others. Worst is no movie channel at all. Restaurant for breakfast comes with selections but taste is only acceptable.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 738
Number of floors 29
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
8Download
67Upload
50Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $0.8
Coffee
$1.4 - $3.3
Beer 0.5L
$1.6 - $3.5
Meal, inexpensive restaurant
$2 - $5.9
Public transport, one-way ticket
$0.4 - $1
Taxi 1km (normal tariff)
$0.4 - $1.8
Meal for 2 people, mid-range restaurant, three-course
$13.7 - $48.8
Bottle of mid-range wine
$7.8 - $19.5
McMeal at McDonalds
$3.3 - $4.9
Coke/Pepsi 0.33L
$0.5 - $1
Public transport, monthly pass
$9.8 - $19.5
Gasoline (1 liter)
$0.4 - $0.4
Mobile phone monthly plan
$5.9 - $19.1
Fitness club, monthly fee
$19.5 - $58.6
Weather In Kuala Lumpur
°C
°F
Precipitation In Kuala Lumpur
mm
in
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets or service animals