Oakwood Hotel & Residence Kuala Lumpur is a renowned accommodation choice in the city, praised for its strategic location, quality of services, and modern amenities. Based on user reviews, guests appreciate the hotel's commitment to comfort and satisfaction, although some areas of improvement have been noted.
1/5
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Oakwood Hotel & Residence Kuala Lumpur
8.4
(2,587 ratings)
Kuala Lumpur, Malaysia -
1 km KLCC Park
1.5 km Suria KLCC Shopping Centre
1.5 km Petronas Twin Towers
Hotel Overview
Hotel highlights
Cleanliness
Location
Breakfast
- Strategic Location: Situated conveniently in the city center, making it easy for guests to access major attractions and business districts.
- Helpful Staff: Employees are commended for their professionalism and helpfulness, ensuring a pleasant stay for guests.
- Spacious Rooms: The hotel offers generously sized rooms, providing comfort and relaxation for travelers.
- Well-Maintained Facilities: Guests appreciate the clean and well-kept facilities, including the fitness center and swimming pool.
- Quality Food Options: The variety and quality of food available at the hotel's dining options are highly rated by guests.
Area for improvement
Accessibility
Air Conditioning
- Internet Connectivity Issues: Some guests have experienced difficulties with the Wi-Fi connection, impacting their stay and work-related tasks.
- Street Noise: Due to its central location, noise from the surrounding streets can sometimes be a disturbance to guests, especially at night.
- Limited Parking Space: Visitors have reported challenges with parking, citing limited space availability.
- Room Maintenance: There have been occasional reports of maintenance issues in the rooms, affecting guests' comfort.
- Check-in Delays: Some guests have experienced delays during check-in, causing inconvenience at the start of their stay.
Amenities
Kids pool
Pool
Breakfast available
![Pet friendly](/_next/image?url=https%3A%2F%2Fstorage.googleapis.com%2Fratepunk-premium-strapi.appspot.com%2Fdog2_8dbb5bdb4f%2Fdog2_8dbb5bdb4f.png&w=32&q=75)
Pet friendly
Free WiFi
Gym
Laundry
Air conditioning
Related hotel videos
RateScore
Total 2,587 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
2,155 Reviews
8.3 / 10
expedia
432 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Cleanliness
Location
Breakfast
Bathroom
Sleep
Amenities
Fitness
Atmosphere
Food
Restaurant
Parking
Kitchen
Pool
Family
Gym
Entertainment
Accessibility
Transit
Wi-Fi
Business
Bar
Air Conditioning
Spa
Nightlife
Cleanliness was mentioned 175 times
Reviews based on Cleanliness
Room was standard, shower handle was broken but otherwise spacious and clean. Housekeeping service however was abysmal. Towels were taken and not replenished and new towels took 2 hours to deliver which was not in time for us to shower before leaving for the evening. This happened on each day we stayed. Housekeeping also barged into our room when we said we didn't require cleaning, and started cleaning anyway, forcing us to awkwardly wait through it. Laundry service sheet says next day service but turns out it is actually 48 hours, if you book with the former assumption you may end up having to pay 100% surcharge. Unacceptable. Main perks were location giving easy access to the main city centre of KL and the excellent administration and security staff who were very professional and friendly. Very affordable as well. Overall would not recommend if room amenities and housekeeping services are important to you.
Location of hotel is very ideal. It is not situated in the middle of traffic jams etc, therefore, it is not noisy too. Rooms are very clean and spacious. We booked a 2 bedroom suite. It is actually 2 connecting rooms which we are ok. There is a living room with a kitchenette attached to the bigger room. As we have 3 young kids, the living room n kitchenette are very useful.|Breakfast spread is average. Don't expect anything fancy. If you need a quick fix before heading out, then u can opt for the breakfast. Else, i suggest that you cross the overhead bridge and try Kenny Hill's Bakery or the small eateries inside Hock Choon Supermarket. |Hock Choon rocks too as we need a constant supply of fresh milk for our kids. |Back to Oakwood, the only area of inprovement is the housekeeping. I guess we are the only guests staying on that level, housekeeping will come n press the bell at 8ish in the morning. It happened a few times. Dishes and cups in the sink are not being washed. In the end, i have to do it everyday. After housekeeping, they remove our towels but the fresh set will only come in the afternoon after we call to request. So, we dont quite understand why the housekeeping wants to come so early in the morning when they do not have new towels to give us. (The housekeeping guy tells us that the washed towels will only reach the hotel after 1pm). |Overall, we had a pleasant stay and may consider coming back again! |
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 251
Number of floors 20
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
6Download
165Upload
115Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $0.8
Coffee
$1.4 - $3.3
Beer 0.5L
$1.6 - $3.5
Meal, inexpensive restaurant
$2 - $5.9
Public transport, one-way ticket
$0.4 - $1
Taxi 1km (normal tariff)
$0.4 - $1.8
Meal for 2 people, mid-range restaurant, three-course
$13.7 - $48.8
Bottle of mid-range wine
$7.8 - $19.5
McMeal at McDonalds
$3.3 - $4.9
Coke/Pepsi 0.33L
$0.5 - $1
Public transport, monthly pass
$9.8 - $19.5
Gasoline (1 liter)
$0.4 - $0.4
Mobile phone monthly plan
$5.9 - $19.1
Fitness club, monthly fee
$19.5 - $58.6
Weather In Kuala Lumpur
Precipitation In Kuala Lumpur
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
Pets welcome (restrictions apply)