The Ritz-Carlton, Kuala Lumpur, is a luxury hotel that garners praise for its exceptional service, elegant accommodations, and prime location. Drawing from guest reviews, the hotel stands out for its attention to detail and commitment to providing a memorable experience. Here's a breakdown of notable positives and negatives based on user insights.
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The Ritz-Carlton, Kuala Lumpur
8.8
(952 ratings)
Kuala Lumpur, Malaysia -
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420 m Pavilion Kuala Lumpur
840 m Berjaya Times Square
1.12 km KLCC Park
Hotel Overview
Hotel highlights
Location
Atmosphere
Breakfast
- Exceptional Service: Staff go above and beyond to ensure guests feel welcome and well-attended to.
- Luxurious Accommodations: Rooms are elegantly appointed, offering both style and comfort.
- Prime Location: Ideally situated for exploring local attractions and shopping.
- Excellent Dining Options: The hotel boasts a variety of high-quality dining experiences.
- Superb Amenities: Facilities such as the spa and fitness center add to the overall luxury experience.
Area for improvement
Parking
Wi-Fi
Air Conditioning
- Price: Some guests find the hotel to be quite expensive compared to other options.
- Noise levels: Occasional complaints about noise disturbances, affecting the tranquility of the stay.
- Room Availability: Difficulty in booking specific room types or facing issues with room allocation upon arrival.
- Slow Service at Times: Despite general praise, some guests have experienced slower than expected service in certain hotel sectors.
- Parking: Challenges with parking facilities, including availability and cost.
Amenities
Extra beds/cribs
Pool
Breakfast available
Spa
Free WiFi
Air conditioning
Gym
Laundry
Related hotel videos
8.8RateScore
Total 952 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.8
expedia
952 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Breakfast
Food
Atmosphere
Cleanliness
Bar
Restaurant
Bathroom
Amenities
Fitness
Family
Nightlife
Business
Sleep
Wellness
Parking
Spa
Accessibility
Couples
Gym
Pool
Kitchen
Wi-Fi
Transit
Air Conditioning
Entertainment
Hot Tub
Nature
Location was mentioned 221 times
7% Negative83% Positive
Reviews based on Location
Prim Phongprapat7 months ago
4/5
Rooms were very luxurious although the furniture is a bit dated. The bathroom was very large and spacious, with a bath as well. They also had evening service, which I thought was a nice touch for the hotel. The hotel pool was great, although not a lot of sunlight reaches the pool, even on a sunny day (which might be a plus for some). The service was moderate, did not feel that it was better than other 5-star hotels. The breakfast buffet, however, was top notch. The hotel is a bit far but still walkable to Pavilion.
Taya Kristo6 months ago
5/5
It was absolutely surprising to have an amazing experience staying at RC. We are a well travelled couple and stayed in numerous five star hotels in KL, incl The Four Seasons and the W. And hands down Ritz Carlton has the best service and cozy rooms. The location is prime but it’s tucked away from the road and it’s such a quiet spot. The staff is on top of their game, extremely attentive and generous with compliments like evening deserts etc (absolutely loved it). I personally loved the room, the bathroom lights are very good for make up girlies. The mattress is a bit on the harder side so I would recommend bring your own pillow if you wish more comfort. While so many establishments degraded in service level after Covid, I can see that RC is following the highest standard to the day. It is refreshing to have a great service and attentive staff. I absolutely will be back to stay here!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 365
Number of floors 20
Number of buildings/towers 2
Year Built 1997
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
8Download
68Upload
49Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $0.8
Coffee
$1.4 - $3.3
Beer 0.5L
$1.6 - $3.5
Meal, inexpensive restaurant
$2 - $5.9
Public transport, one-way ticket
$0.4 - $1
Taxi 1km (normal tariff)
$0.4 - $1.8
Meal for 2 people, mid-range restaurant, three-course
$13.7 - $48.8
Bottle of mid-range wine
$7.8 - $19.5
McMeal at McDonalds
$3.3 - $4.9
Coke/Pepsi 0.33L
$0.5 - $1
Public transport, monthly pass
$9.8 - $19.5
Gasoline (1 liter)
$0.4 - $0.4
Mobile phone monthly plan
$5.9 - $19.1
Fitness club, monthly fee
$19.5 - $58.6
Weather In Kuala Lumpur
°C
°F
Precipitation In Kuala Lumpur
mm
in
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets or service animals