The Westin Kuala Lumpur is well-regarded by many of its visitors for its prime location and high level of comfort. The hotel offers a variety of amenities and services that contribute to a memorable stay for guests. However, like any establishment, it has its own set of challenges as noted by some of the guests.
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The Westin Kuala Lumpur
8.5
(2,784 ratings)
Kuala Lumpur, Malaysia -
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280 m Pavilion Kuala Lumpur
980 m Berjaya Times Square
980 m KLCC Park
Hotel Overview
Hotel highlights
Location
Breakfast
Food
- Prime Location: Situated in a central area, making it easily accessible to various attractions and shopping destinations.
- Luxurious Rooms: Guests appreciate the spacious and well-appointed rooms that offer great comfort and relaxation.
- Quality of Food: The in-house dining options are praised for their variety and delicious dishes.
- Attentive Staff: The hotel is renowned for its courteous and helpful staff who go above and beyond to assist guests.
- Amenities: Offers a range of amenities including a fitness center, swimming pool, and meeting facilities which cater to both leisure and business travelers.
Area for improvement
Bathroom
Accessibility
Entertainment
- Price: Some guests find the hotel to be quite expensive compared to other options in the area.
- Wi-Fi Connectivity: A few guests have mentioned issues with the Wi-Fi service, finding it slow or unreliable at times.
- Aged Facilities: Certain parts of the hotel appear to be dated and could benefit from renovation or updating.
- Noise Levels: The hotel’s central location can sometimes lead to noise issues, particularly for rooms facing the street.
- Parking: Guests have reported difficulties with parking, including limited availability and high costs.
Amenities
Extra beds/cribs
Pool
Breakfast available
Free WiFi
Air conditioning
Gym
Laundry
Housekeeping
Related hotel videos
8.5RateScore
Total 2,784 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.5
8.4
booking
1,803 Reviews
8.5 / 10
expedia
981 Reviews
8.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Breakfast
Food
Cleanliness
Atmosphere
Bar
Sleep
Amenities
Bathroom
Restaurant
Fitness
Business
Parking
Accessibility
Nightlife
Transit
Family
Pool
Gym
Kitchen
Couples
Entertainment
Wellness
Air Conditioning
Wi-Fi
Nature
Spa
Location was mentioned 565 times
4% Negative87% Positive
Reviews based on Location
Sayed mohammad Alali5 months ago
2/5
Unfortunately, the hotel is rusty & too old. Most Furniture too old & damage. Electrical plug damage next to bed. Drinking Water is a refilled manually. Lighting is too low. Water in the shower sinking slow. Overall, it has a maximum 3 stars hotel. badly needed to renew everything. Location & breakfast variety are the only positive things.
Jamie C6 months ago
4/5
Located right in the heart of Jln Bukit Bintang opposite the Pavilion mall, the Westin KL definitely has one of the best locations in the city centre. It is showing its age a little though and rooms and pool area are probably in need of a refresh already. The service wasn't the warmest we've had and it was definitely busy in the lobby at check in. The lounge looks very pretty and inviting and the gym is well equipped. The games room with table soccer, table tennis and mini basketball was fun for the kids. There is a pool table and air hockey available in the bar area next to the pool. ✨️
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 443
Number of floors 35
Number of buildings/towers 1
Year Built 2003
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
8Download
68Upload
50Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $0.8
Coffee
$1.4 - $3.3
Beer 0.5L
$1.6 - $3.5
Meal, inexpensive restaurant
$2 - $5.9
Public transport, one-way ticket
$0.4 - $1
Taxi 1km (normal tariff)
$0.4 - $1.8
Meal for 2 people, mid-range restaurant, three-course
$13.7 - $48.8
Bottle of mid-range wine
$7.8 - $19.5
McMeal at McDonalds
$3.3 - $4.9
Coke/Pepsi 0.33L
$0.5 - $1
Public transport, monthly pass
$9.8 - $19.5
Gasoline (1 liter)
$0.4 - $0.4
Mobile phone monthly plan
$5.9 - $19.1
Fitness club, monthly fee
$19.5 - $58.6
Weather In Kuala Lumpur
°C
°F
Precipitation In Kuala Lumpur
mm
in
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets or service animals