Nesuto Stadium Hotel and Apartments

Patrick J6 months ago

2/5

Our recent stay at Nesuto was marred by a series of disappointments, highlighting a lack of proactive and attentive service that significantly impacted our overall experience. Upon check-in on the New Year’s Eve, we encountered an indifferent staff member who failed to provide any information about the hotel's facilities. This lack of communication set the tone for our stay, as we later discovered the gym's closure at 7 pm and the second day, a detail crucial to our plans, which was never communicated to us during our inquiry at 5 pm. Furthermore, our simple request for a towel change, made in an effort to save their staff some work, was also overlooked. Returning to the room without new towels was disappointing and showcased a lack of attention to guest requests. Attempts to contact the reception from our room proved futile, as no one answered the phone despite multiple calls throughout the day. It was claimed because it was too busy, but when we went downstairs, the reception area appeared unattended. The reception was also short-staffed, especially during peak times. It’s understandable for them to cut staff to save money for public holidays, but it just doesn’t seem right for a starred hotel. When we checked out, there was only one Asian lady at the reception, who was super busy and had to handle a queue of 5 guests. Regardless, she was the only highlight during our stay as she’s super friendly and helpful, as well as provided heaps useful info to the guests, unlike the guy checked us in. In summary, the overall service at Nesuto was far from satisfactory. From indifferent staff during check-in to a lack of communication about facility closures and unresponsiveness to guest inquiries, our experience was marred by a series of shortcomings. Unfortunately, the service fell short of the basic expectations one would have for a hotel, leaving us with an unsatisfactory impression.