Hotel Beskid Balneo Medical Resort & SPA

M Korndu9 months ago

2/5

I'll start with the room. The apartment was clean and nice, and immediately upon entering, we immediately noticed how warm it was. Found out that the air conditioning was centrally controlled and could only be turned on if the outside temperature reached 24C. The reception agreed to unlock it for us, quite funny and unusual for a 4-star hotel. Another surprise came when they informed us that dinner had to be ordered from the A la carte menu, within a certain currency limit due to the current low number of guests in the hotel, Buffets are available only when a certain number of guests are met, which limited our whole holidays, dining options because the hotel wasn't at full capacity. It wasn't stated before we had booked the hotel. Great! The food itself was disappointing, I've had better fast food than what was served at this hotel, and there wasn't a wide variety to choose from. Maybe 2-4 meals are a choice to go for. Breakfast at the buffets was absolutely shocker as well. One of the mornings there were small flies swarming all over the food, particularly the fruits and vegetables. I've never come across this anywhere before! We were first in the dining room that morning, and it was absolutely disgusting... and it's not the end of this special trip.. To add to our frustrations, we found a PIECE OF PLASTIC in the ice cream, which appeared to be served directly from a store-bought package. We alerted the kitchen staff, and they were made aware of the issue. This small oversight could easily cost someone their life. (I'd add a picture of a plastic piece piece but google doesn't allow me to). Unfortunately, the gym was also out of order during our stay. On the positive side, the reception staff were willing and accommodating, and we appreciated the privacy and tranquillity in the wellness area, where we spent enjoyable time, even tho they tend to turn off the saunas so you have to ask them to turn them on. We also indulged in additional massages and other related services.