Hotel Rzeszów

Sharon Rivas11 months ago

1/5

The place looked nice and the location is pretty ideal but the service is terrible. I was here for work and I called my reservation in a few days before we arrived. Then I saw a cheaper price on Google so I asked for that price. The lady at the front desk asked if I wanted to cancel my existing reservation, she said yes. I asked to make a new reservation with that price. She asked me for the details and I gave them to her, I asked if there was anything else she needed from me, she said no and I told her I would see her later. I arrived to the hotel and one of the people I was traveling with went to check in before me. He said I had apparently canceled the reservation, I said yes and I made a new reservation, so I went upstairs to sort it out myself. I got here and the lady at the front desk was absolutely nasty. She wasn't helpful at all, she said I never made a new reservation and that the price I wanted was too low. I asked why I gave her all the information then if I wasn't making a reservation. She said she just wanted to know. On the phone she asked me for my name, the price listed online, the site that listed the price, she asked if it included breakfast, and if it was only for one night. This is also shocking because she was actually very young to be such a disgusting person, I don't expect rudeness from my generation, I thought we had evolved past that. We still ended up taking two rooms here and the rooms were mediocre at best. However, B&B Hotel at centrum and Holiday Inn Express down the street were both nice and accommodating places, I would go with them over this one.