Hilton Ponce Golf & Casino Resort

Victor Jeremiah Smith10 months ago

1/5

I recently had the unfortunate experience of staying at the Hilton Hotel, and I must say it was an absolute nightmare. From the moment I stepped into my room, I was greeted with an overwhelming sense of disappointment. The rooms were nothing short of a disaster – outdated, dingy, and in desperate need of a serious renovation. The carpets seemed to have witnessed better days, and the furniture looked like it had been salvaged from a thrift store reject pile. But the horror didn't end there. The service at the Hilton Hotel was shockingly abysmal. The staff appeared disinterested and unresponsive to guests' needs. It was as if they had taken a crash course in how to provide the bare minimum of customer service. I found myself waiting for ages just to get a simple request fulfilled, and it was clear that the staff's priority was anything but making the guests' stay pleasant. Now, let's talk about the food. Or should I say, the abomination they dared to serve as sustenance. I wouldn't feed the meals they provided to my worst enemy. Not only was the food tasteless and unappetizing, but I also had the misfortune of discovering rodents scurrying around my table during one particularly memorable meal. And if that wasn't enough, the room was also infested with roaches, making every attempt at relaxation an exercise in sheer horror. The beach, touted as a selling point of the Hilton Hotel, turned out to be a cruel joke. The rocky shoreline and tumultuous waves were an accident waiting to happen, especially for families with children. The so-called "paradise" they promised was more like a hazardous wasteland, where enjoying the ocean was an exercise in dodging treacherous rocks and attempting to navigate through waves that seemed determined to swallow you whole. The bathroom was a pitiful excuse for a modern amenity. Underequipped and lacking even the basic toiletries one would expect from a reputable hotel, it felt more like a bathroom in a rundown gas station than a supposedly luxury establishment. The beds, to put it bluntly, were as old and uncomfortable as a medieval torture device. Trying to get a decent night's sleep on those lumpy, sagging mattresses was an exercise in futility. All in all, my stay at the Hilton Hotel was a horrendous experience that I wouldn't wish upon my worst enemy. The combination of terrible rooms, appalling service, inedible food, rodent infestations, treacherous beach conditions, subpar bathroom facilities, and uncomfortable beds made me question whether I had accidentally stumbled into a horror movie set rather than a reputable hotel. Save yourself the agony and stay far, far away from this nightmare of a establishment.