Pestana Grand Premium Ocean Resort

al m7 months ago

The staff deserve 10/10 for making this Hotel a pleasant stay. They were all excellent and a credit to any hotel.||The food in the specialist restaurant of which there are 4 are ok, the main buffet restaurant is poor relying on pre cooked food heavy on onions with no fresh cooked options in the evening. |For those on 1/2 board etc it’s just not what you would expect at this level of star rating with the drinks being excessively expensive.||The rooms are immaculate but dated. The interior of the hotel is again dated. The carpets on the corridor were worn and separating at the seams. The internal water features were drained and in poor repair. |The out door pools were a major disappointment and all were freezing, actually colder than the sea!. And it was 24* hot all week in clear sky sunshine. The pools were effectively empty all week and everyone had the same moan, some were quite vocal in reception as the web site clearly states they are tepid not freezing ice pits.|The pool seating area is divided 50/50 with smoking areas - with the main pool seating having the whole of the smoking area. |The interior pool was in poor shape, with missing tiles crudely filled in with grout and below brochure temperature. The jacuzzi was small and grubby.|The evening entertainment consisted of a sole female valiantly singing to recorded backing music like a karaoke performance. ||The Management at this hotel need to up their game and get on top of the updating and facilities before it loses whatever rating it has. |I am sorry to appear harsh but changes need to be made as this should be a flagship hotel with its fantastic location.