Pestana Vila Lido

robert m6 months ago

This hotel was calm and quiet - exactly what was needed for our Christmas and New Years' break. ||From the moment we booked with this hotel, they could not have been more accommodating. We had a couple of questions, to which, Duarte Jesus always promptly replied via email and was always happy to assist. He made an effort on arrival to come say hello with a smile on his face and was very welcoming. His should be commended for his time and energy he puts into making the guests feel at ease on their holiday.||Once we arrived, the service and smiles did not stop. The front of house, pool, maintenance and housekeeping staff were expectational, well-informed and assisted any time we needed.||The hotel itself is new renovated, clean and very warranted of its high star level. It has excellent views, safe access to the sea and also an outdoor pool area. Currently, the indoor spa area was under renovation, but I am looking forward to using these facilities on a future visit. ||The food across the hotel was simple and delicious. We booked B&B, which included a buffet breakfast to suit most tastes. We only took pictures of the cold foods, but they have breads, cakes, dairy products, freshly cooked hot foods etc also. ||The staff made our stay one to remember and we would highly recommend this location if you are looking for a relaxing break in a great location, which has a supermarket across the street and great connections to the rest of the island. ||Oh and if you have the privilege to stay in this hotel on New Years Eve, we would recommend it as it has great views of the marina where the fireworks are held in Funchal.