Belmar Spa & Beach Resort

Dagmar H5 months ago

Our stay at this place was very disappointing. ||This place is basically a time-share and by far not a 4star resort hotel. Reception staff was unhelpful whenever we needed them and didn't offer any welcoming atmosphere. E.g. they continued to look together at their phones, laughing, ignoring that you have arrived and are waiting to check in. The first impression you get is that guests are not their priority. ||Some details and some bigger issues: We were a group of 5 adults (incl. two couples) and the Receptionist gave us just 1 door key. We had to go back and insist on getting 2 others.... There doesn't seem a mechanism in place to ensure that the apartments are in ok shape when guests arrive: |Our living room carpet had a very (!) large dark stain, which we had to discover when we moved the coffee tables..... When front desk eventually sent the housekeeping staff, they accused us of having caused the stain - we had to justify ourselves! The response to the stained carpet was that they rolled it up and took it away, without bothering about replacement. There was no effort to find a solution nor an apology. We were told: now your carpet is in the dry cleaning and you get back when it's clean, next week (hahah would have been after we left). The apartment had stone floors and so we spent the rest of our time wearing street shoes inside the apartment, which was unpleasant. There were other maintenance issues: the living room had five lamps - three of which did not work when we arrived. Searching for the right switches we lowered the blind of the large living room window - and it never come up any more - motor broken. Fair enough to say that the maintenance staff replaced the bulbs and the motor same evening - but nobody came to clean the dust etc. from the repair until we asked for it - and they only came next afternoon anyway.||You can't really call this place comfortable: One of the bedrooms had - despite having 6 light switches - only one small table lamp (~40watt?) as illumination; not enough light to even read a book. The towel policy is unnecessarily mean and their changing policy so rigid that it doesn't make any sense... Some of us wanted to use the gym only to find out that it's closed when they really needed it (early morning and evening).||The kitchen is equipped with a hob, oven, microwave, dishwasher and even a washing machine - however, there aren't any basics for cooking - not even a pinch of salt. ||Architecture: the building complex is - at least in January - a desolate, ghost-town place. It rained one day and the terrace transformed into a giant puddle. The person who designed the garages overdid it with the columns - cars barely fit through there, as one can easily see from the multiple scratch marks on the columns. ||I would never go back there and I can only advise anyone to avoid this place, which - judging from the replies given to bad reviews - needs a new manager more than anything else.