Jouri A Murwab Hotel

Ronojoy Guha8 months ago

1/5

Was transiting through Doha and ended up staying at the hotel as part of Qatar Airlines transit stay agreement. I need to start with the good first , the rooms were nice and clean . That’s the end of the good part of my stay . The service was absolutely horrendous, I had to call in for a dental kit 4 times before I got one about 3 hrs later . One of the managers at the front desk handled a question about a shuttle to the airport extremely poorly, in essence saying either I stick to the pre-determined times or I get my own transport. I travel quite a bit and most good hotels may have the same response, but they approach it more tactfully. That tells me the hotel is either not investing in training their staff or don’t really care about service . The food was passable, you eat it because you don’t have any other option . Last but not the least , when I returned to the room after my absolutely charming experience with the front desk manager, I found out that the water heating kettle in my room was not working . This was the straw that broke the camels back, instead of calling front desk and waiting an hour for them to give me a new kettle, I picked up my bags and left for the airport. I should have known that things were going to be bad, when at the time of transporting us from the airport the hotel, they stuffed 6 of us and a baby, in a SUV whose interiors reeked of gasoline. This hotel is essentially a bunch of nice rooms that’s it , the service ,food and the amenities are pretty tragic . In future , I will never stay here . I usually never give such poor ratings, but this experience really had me up in arms .