Kanopian Penthouse Hotel

jonathan_harris18 months ago

|I booked a 2 night stay at the Kanopian Penthouse for work as it was close to my companies office in Brasov. I took an uber from the airport to where I thought the hotel was. Turns out the lobby area they have has been shut down with no directions on the window to explain how you would check in – it all felt like a bit of a scam to be honest! I went through Egencia and might be something to do with their booking system but I didn’t get any instructions on how to check in given the lobby was shut and had a for rent sign up!||In the end I had to get a colleague to come and ask someone in the next door shop if they knew anything about checking in. They directed us to a management company a block away with no signage that they had anything to do with the hotel. After speaking with someone, who’s job it wasn’t to check people in, she managed to find my booking through Expedia, not Egencia and checked me in.||I get that this isn’t really a hotel and is only a couple of apartments that get rented out but the directions and signage for anyone not knowing is pretty poor. Even the number to call isn’t manned by anyone. Their website doesn’t go into any detail as to how to check in, but this might get answered once you book with them directly but probably not if you are using a booking site like Egencia, Expedia, Booking.com etc..so beware….||That aside the room was amazing and very clean, but you might want to get them to ensure they have your booking and you know how to check in!|