Elaf Al Mashaer Hotel is a well-regarded hotel located in Mecca, known for its prime location and quality services. It has attracted a range of reviews from guests who have stayed there, highlighting both its positive aspects and areas of potential improvement. Here are the top five good and bad things mentioned by users, organized into ordered lists for clarity.
1/5
Safety index
44 out of 100
Show All Photos
Family
Luxury
Elaf Al Mashaer Hotel
7.7
(9,454 ratings)
Makkah Al Mukarramah, Saudi Arabia -
show on map
560 m Well of Zamzam
630 m Great Mosque of Mecca
630 m Abraj Al-Bait Towers
Hotel Overview
Hotel highlights
Location
Breakfast
Atmosphere
- Prime Location: Guests appreciate its proximity to religious sites, making it convenient for pilgrims.
- Friendly Staff: Many visitors commend the welcoming and helpful nature of the hotel staff.
- Quality of Food: The hotel's food options, including both the variety and the quality, have been praised.
- Clean Rooms: The cleanliness of the rooms is frequently highlighted as a positive aspect.
- Value for Money: Guests consider their stay at the hotel to be good value for the price paid.
Area for improvement
Bathroom
Sleep
Amenities
- Busy Area: The location, while convenient, is also described as being very busy and crowded.
- Noise Levels: Some guests have reported high levels of noise, which can be disturbing.
- Room Maintenance: There have been some complaints about the need for better maintenance and updating of rooms.
- Wi-Fi Quality: The Wi-Fi service is noted to be inconsistent or slow at times.
- Check-in Delays: A few guests have experienced delays during the check-in process.
Amenities
Extra beds/cribs
Breakfast available
Free WiFi
Housekeeping
Room service
Parking available
Air conditioning
Laundry
Related hotel videos
7.7RateScore
Total 9,454 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.7
7.0
booking
9,302 Reviews
7.7 / 10
expedia
152 Reviews
7.0 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Food
Breakfast
Bathroom
Amenities
Sleep
Atmosphere
Parking
Restaurant
Transit
Accessibility
Family
Air Conditioning
Wi-Fi
Kitchen
Bar
Location was mentioned 234 times
15% Negative69% Positive
Reviews based on Location
Jordan M.6 months ago
2/5
This facility offers an extremely poor customer service especially in the reception and billing services. Trying to communicate with staff by phone from inside the hotel and from outside is almost mission impossible. EXTREMELY DISAPPOINTED. Staff must improve customer service. Existing star ratings is very exaggerated. Value for money is poor. The hotel has a good location and offers an average breakfast buffet for an extra charge.
Ayub Mansoor6 months ago
5/5
Friendly welcoming staff, hotel very clean our room was cleaned regularly. Tea coffee and water replaced and also toiletries . Location was very good with shops and food available . A big credit to our room cleaner. Check in and out was easy and quick . Enjoyed our stay here.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 304
Number of floors 16
Number of buildings/towers 1
Year Built 2008
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
30Download
33Upload
18Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
84 out of 100
Very Safe
Nighttime safety
68 out of 100
Safe
Makkah Al Mukarramah safety index
44
Overall Safety Index
Risky
An average rating of the six safety categories
44 out of 100
Women safety
Unsafe
Likelihood of inappropriate behavior against women.
23
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
95
Property safety
Unsafe
Likelihood of theft.
26
Political safety
Very Unsafe
Potential for infringement of political rights or political unrest.
11
LGBTQ safety
Very Unsafe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
9
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
27
Overall Crime index
Low
An average rating of the crime categories
27 out of 100
Property crime severity
Low
29
Mugging or robbery 24/100
Car theft 28/100
Car break-ins 35/100
Home break-ins 23/100
Violent crime severity
Low
21
Physical attacks 22/100
Racism or religion motivated attacks 20/100
Other crime severity
Minimal
19
Insult or harassment in public 31/100
Corruption or bribery 46/100
Drug problem 30/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.7
Coffee
$2 - $5.4
Beer 0.5L
$1 - $2.4
Meal, inexpensive restaurant
$3.7 - $12.2
Public transport, one-way ticket
$0.7 - $1.2
Taxi 1km (normal tariff)
$0.7 - $2.4
Meal for 2 people, mid-range restaurant, three-course
$24.4 - $61.1
Bottle of mid-range wine
$1 - $19.5
McMeal at McDonalds
$6.1 - $8.5
Coke/Pepsi 0.33L
$0.6 - $0.7
Public transport, monthly pass
$12.2 - $48.8
Gasoline (1 liter)
$0.5 - $0.6
Mobile phone monthly plan
$14.7 - $44
Fitness club, monthly fee
$44 - $171
Weather In Makkah Al Mukarramah
°C
°F
Air Quality
Unhealthy (For Sensitive Groups)
PM2.568
PM10161
63
Limited risk for sensitive individuals. Not recommended to do outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 12:00
Children welcome
No pets