Makarem Umm Alqura Hotel is known for offering its guests a comfortable and memorable stay in Mecca. The hotel receives a mix of reviews, with many praising its facilities and services, while others highlight areas needing improvement. Based on a synthesis of user reviews, here is a concise list of its praised features and areas that could use enhancement.
1/5
Safety index
40 out of 100
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Business
Luxury
Makarem Umm Alqura Hotel
7.6
(10,135 ratings)
Makkah Al Mukarramah, Saudi Arabia -
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1.5 km Well of Zamzam
1.5 km Great Mosque of Mecca
2.5 km Souk Al-Khalil
Hotel Overview
Hotel highlights
Cleanliness
Location
Atmosphere
- Proximity to Holy Sites: Guests appreciate the hotel's location, which is conveniently close to major religious landmarks.
- Friendly Staff: Many reviews commend the hotel staff for their welcoming and helpful attitude towards guests.
- Comprehensive Breakfast: The breakfast buffet offers a wide variety of options, catering to different tastes and dietary needs.
- Cleanliness: The overall cleanliness of the hotel, including the rooms and common areas, is often highlighted as a positive aspect.
- Shuttle Service: The complimentary shuttle service to the Holy Mosque is highly valued by guests, adding to the convenience of their stay.
Area for improvement
Bathroom
Sleep
Kitchen
- Outdated Decor: Some guests feel that the decor of the hotel is outdated and could benefit from a renovation.
- Room Maintenance: There are occasional complaints about maintenance issues within the rooms, such as air conditioning not working properly.
- Busy During Peak Times: The hotel can get overcrowded during peak religious events, leading to longer wait times for services like elevators and shuttles.
- Internet Connectivity: Guests have reported issues with the hotel's Wi-Fi strength and connectivity in various parts of the hotel.
- Noise Levels: Some reviews mention that noise from the corridors and neighboring rooms can be a disturbance at night.
Amenities
Extra beds/cribs
Free WiFi
Housekeeping
Parking included
Air conditioning
Laundry
Restaurant
Business services
Related hotel videos
7.6RateScore
Total 10,135 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.6
7.6
booking
9,944 Reviews
7.6 / 10
expedia
191 Reviews
7.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Cleanliness
Location
Transit
Atmosphere
Parking
Breakfast
Amenities
Food
Bathroom
Sleep
Restaurant
Wi-Fi
Kitchen
Family
Accessibility
Air Conditioning
Bar
Entertainment
Business
Wellness
Spa
Cleanliness was mentioned 755 times
25% Negative69% Positive
Reviews based on Cleanliness
Rawsheen (Nausheen Sayed)6 months ago
5/5
It was a good experience staying there alhamdulillah! The hotel is neat and tidy, staff is friendly and helpful! The breakfast buffet took me by a pleasant surprise! It was wonderful! The variety was great! The bathroom was leaking and they immediately came to fix it. However, the way the washroom is designed, the entire Washroom gets wet once you take a shower. And there was a constant bad smell in the washroom too. The fridge was just not working. It was actually warm in the fridge. I kept some fruits in there and they went bad. The room temperature was lower than the fridge's temperature! The bus service is unpredictable. Sometimes, you have to wait for 20-30 minutes, and sometimes it comes very quickly. Overall, it was a good experience staying there!
Austin Nguyen6 months ago
5/5
Accidentally left our safe wide open, with valuables inside. Came back to hotel in the evening and all items were still there after cleaning. Clean rooms, great breakfast with lots of options. Shoraf good service at breakfast restaurant. There is a free bus that takes people from the hotel to Al Haram, or you can take a short taxi ride or walk.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 336
Number of floors 12
Number of buildings/towers 1
Year Built 2010
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
19Download
19Upload
18Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
84 out of 100
Very Safe
Nighttime safety
68 out of 100
Safe
Makkah Al Mukarramah safety index
40
Overall Safety Index
Unsafe
An average rating of the six safety categories
40 out of 100
Women safety
Very Unsafe
Likelihood of inappropriate behavior against women.
16
Physical safety
Safe
Likelihood of injury due to harmful intent.
80
Property safety
Unsafe
Likelihood of theft.
26
Political safety
Very Unsafe
Potential for infringement of political rights or political unrest.
11
LGBTQ safety
Very Unsafe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
7
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
27
Overall Crime index
Low
An average rating of the crime categories
27 out of 100
Property crime severity
Low
29
Mugging or robbery 24/100
Car theft 28/100
Car break-ins 35/100
Home break-ins 23/100
Violent crime severity
Low
21
Physical attacks 22/100
Racism or religion motivated attacks 20/100
Other crime severity
Minimal
19
Insult or harassment in public 31/100
Corruption or bribery 46/100
Drug problem 30/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.7
Coffee
$2 - $5.4
Beer 0.5L
$1 - $2.4
Meal, inexpensive restaurant
$3.7 - $12.2
Public transport, one-way ticket
$0.7 - $1.2
Taxi 1km (normal tariff)
$0.7 - $2.4
Meal for 2 people, mid-range restaurant, three-course
$24.4 - $61.1
Bottle of mid-range wine
$1 - $19.5
McMeal at McDonalds
$6.1 - $8.5
Coke/Pepsi 0.33L
$0.6 - $0.7
Public transport, monthly pass
$12.2 - $48.8
Gasoline (1 liter)
$0.5 - $0.6
Mobile phone monthly plan
$14.7 - $44
Fitness club, monthly fee
$44 - $171
Weather In Makkah Al Mukarramah
°C
°F
Air Quality
Unhealthy (For Sensitive Groups)
PM2.568
PM10161
63
Limited risk for sensitive individuals. Not recommended to do outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 12:30
Children welcome
No pets