Hotel Neptun – Lifeclass Hotels & Spa, Portorož

JollyBobber11 months ago

Check-in is in the neghbouring Apollo and was, shall we say, unenthusiastic. Was told no parking space available, the "bell hop" would guide me to the parking 2km away for free. I assume driving while using your phone is legal in Slovenia? No? ||In retrospect, it was the transfer that was free not parking. Using the hotel as a base to explore the region, I wasn't going to go through the inconvenience of this every time so I found a place behind the hotel (Parkirišče Vila Marija at €18/day - cash only, takes up to €50 notes, change in coins).||Then we were directed to our rooms - up the steps, behind the bar, past the play area, through the doors and down the corridor. Who cares if we had 3 heavy suitcases? Where was the "bell hop" now? The lift serving 5 floors is miniscule and we frequently slogged up the stairs in the heat rather than wait or share with malodoured fellow guests.||Reviews describe rooms as tired or dated - the decor was a bit mediocre and dated but overall were very clean and bright and beds comfortable and the shower very good, if dimly lit. Aircon struggled with 30 degree heat.||Breakfast (avoiding the lift down to -1) wasn't great for a vegetarian. Cereals with chocolate, croisants and pastries that never felt 100% fresh, coffee from a machine that was certainly instant. OK juice. Eggs looked unapealling. Definitely not 4*. And the vultures (staff) zooming around grabbing any plates, cups and utensils from tables, often before they were truly finished with! Reaching over your shoulder and, in once instance, standing on my foot. ||The whole fitness/wellbeing/spa/health thing is cosmetic. The website could be a load of AI generated mumbo jumbo for all its worth. Very few facts, such as the parking situation. ||Following the signs for the swimming pool took me all the way to Apollo reception where I was told, no, other way. I tried to explain I had followed the signs but she was adamant I was wrong, it was the other way. (I later realised there is a cordoned off pool entrance - that is what I had been following signs for) So I followed signs the other way down endless corridors, doors etc. Yes, the sea water pool was OK but nothing to write home about. If you want to take a robe to the pool it is €6.||If you want to use the minibar fridge for yourself it can be "rented"!||On checkout I was charged parking at €12/day before realising When I said we didn't park other than the first day she was adamant it was my fault for not telling them. Why would I when I hadn't been told the cost? Anyway, they refunded me in € cash - on my last day when I didn't need any more euros.||Finally, wi-fi was poor.||Definitley not a 4* experience and staff were unenthusiastic about everything. Except the cleaners who were friendly, even if they did knock the door to see if we really meant to not be disturbed, as per our door hanger!