Steigenberger Marhaba Thalasso

GEORGINA INSUA10 months ago

1/5

The worst accommodation of my life. It does not correspond to a 5 star hotel at all. The rooms have significant maintenance issues (door frames cracked and separated from the wall, chipped paint in the sleeping areas, water leaking from the toilet) and there are no amenities typical of a 5-star hotel (shower cap, cotton buds.... ) In the pool there is only one toilet for men and one for women. There are no toilets or showers on the beach. In the main restaurant you have a reserved place for your meal if you tip the waiter. Otherwise, the law of the jungle applies... A small dining room for more than 900 guests, where you have to be patient to get a seat and wait up to 15 minutes for an empty plate. At breakfast, stir your coffee with a wooden stick, there are no teaspoons!!! You can also use a wooden spoon for dessert or ice cream, you can get real ones against payment of the tip. The staff, well, like the teaspoons, if you tip them (daily) you're king. Otherwise a simple lump. The only ones who are friendly, attentive and professional (without prior payment) are the waiters in the lobby bar, pool bar and on the beach. Despite the ban on reserving sun loungers by the pool or on the beach before 8am, no measures are taken or respected. Get up early or stay up late, you have space. The cleanliness of the rooms left a lot to be desired. And what ultimately ruined our stay was that there was a theft in our room. As the safe didn't work we left our money in a wallet in the inside pocket of one suitcase and that in turn in another. After being out all day we came back to the room and we found the clothes on the suitcase had been tampered. We were missing €250 and a pack of cigarettes. We went to reception and the reception manager came with security and maintenance staff to go through all our belongings to make sure the money was not 'forgotten' anywhere in the bedroom. Obviously not! They didn't offer us any solution and also refused to call the police. We had to go to the police office on our own to report the theft. Be careful all people who want to stay in this hotel!!!! In short, avoid staying at this hotel.