Grand Hyatt Taipei

Evelyn Wong5 months ago

3/5

Having stayed at the Grand Hyatt in Hong Kong and Shenzhen, which were amazing experiences by the way, I highly anticipated my 7-night stay at the Grand Hyatt in Taipei in January 2024. However, this experience left me quite disappointed. In general it is still a very nice hotel and the stay was comfortable, but some of their service left a lot to be desired especially for a 5 star hotel. Room: Not as nice as Hong Kong or Shenzhen, but still pretty good. Front desk staff and concierge: Very professional and helpful, we received wonderful service from the staff. Bell service: The gentleman at the entrance was very nice and always helped us get a taxi to where we needed to go, thank you! HOWEVER, when we arrived to check in early we left our luggage with them to be delivered to our room, we came back after lunch to find out that our room was ready, but the luggage was not in the room. We waited for an hour and a half and still no luggage. We tried calling concierge, front desk, and bell services and nobody answered the phone so we walked down to the lobby to ask the concierge, who called bell service and was told our luggage was on the way. We waited in our room for another hour and still no luggage and nobody answered the phone. We had to go back down to the lobby again to ask the concierge, who was then informed by the bell service that they had FORGOTTEN about delivering our luggage. By then it was already over 2.5 hours of waiting. We did not trust them to take our luggage again so we asked to get our luggage back to take them up by ourselves. Room cleaning service: the room cleaning service was very careless, I have never had such horrible experiences with room cleaning. Amenities were not replenished half of the time, face towels were missing 2/3 of the time, sometimes toilet paper was not replenished. After we called to complain they sent us some extra sets of towels and toilet paper, but the next day towels were again not fully replenished. One day we came back to the room to see our toothbrush carelessly left on the side of the sink (ewww); another day our personal belongings was found on the bathroom floor; another day the TV was turned on; another day some fresh bed sheets were left on a chair....everyday we come back to our room to find traces of carelessness by the cleaning staff that makes me think "is this really a 5 star luxury hotel?!?" Breakfast: Absolutely amazing!! So many selections of delicacies from all over the world, and the food was very tasty. The staff at the cafe was also very friendly and professional. Overall nice hotel but some of the services were not worth the amount of money I spent for this stay. If I were to stay in the 101 area again I think the W Hotel might be a better choice based on my past experiences with both hotels.