Homewood Suites by Hilton Baton Rouge

Nicole Beus Harris6 months ago

2/5

First, I want to say that the night manager or desk person the night we checked in was really nice and accommodating, but she shouldn't have had to be so hands-on for us. Room #1 - The first thing we see is the couch cushion torn as we walk in. Go into the bathroom, and someone had used it and not flushed. Gross! Called the front desk and asked if the room had been cleaned because of this. They sent up keys to a new room. Room #2 - Couch intact, bathroom looks clean, kitchen floor filthy, turn down bed to check for bed bugs like I always do and bed sheets look slept in and there are hairs! Room #3 - manager had to go preview a couple rooms before she brought us keys and said the room would meet our standards. It was OK, bed was clean, no bed bug traces, bathroom appeared clean, kitchen floor was mostly clean, but someone should wash the windows because someone had spent time kissing ours and left lipstick lip marks in 4 places. Ceiling was also obviously patched in many places, so hopefully they'll fix that in renovations. Night 1 manager said that they are awaiting materials to start with their renovation. That would help a lot. The furniture definitely needs some help, the bed was well worn, at least on my side of the bed, and all the chairs and couch had some staining or dirt. The location was convenient to downtown without being downtown. Lots of food options a short drive away and very convenient to 10 & 12 for traveling to airports and other cities. Manager/ clerk was great, but her professionalism still didn't help me feel overall good about the stay. The dirty state of all 3 rooms means I wouldn't go back unless they were renovated and all other local options weren't available. Again, I do want to say she was a great employee, friendly and accommodating, and she should get recognition for trying to make up for housekeeping being bad.