*Fairmont Chicago at Millennium Park* is a hotel valued for its prime location with easy access to major attractions, offering guests a blend of comfort and convenience. Feedback from guests highlights both the positive and negative aspects of their stay.
1/5
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Safety index
77 out of 100
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Fairmont Chicago at Millennium Park
8.4
(1,303 ratings)
Chicago, United States -
280 m Millennium Park
280 m Michigan Avenue
560 m Chicago Riverwalk
Hotel Overview
Hotel highlights
Location
Cleanliness
Atmosphere
- Prime Location: Centrally located, enabling easy access to various attractions and amenities.
- Comfortable Rooms: Guests have appreciated the spacious and comfortable rooms.
- Friendly Staff: Positive comments on the helpful and friendly nature of the staff.
- Quality Amenities: The hotel is praised for its quality in-house amenities, including dining options.
- Cleanliness: High standards of cleanliness are consistently mentioned by guests.
Area for improvement
Kitchen
Air Conditioning
- Noise Levels: Some guests have reported high noise levels, affecting their sleep quality.
- High Costs: Concerns over the perceived value due to high charges for rooms and services.
- Slow Service: Instances of slow service in various hotel services have been noted.
- Room Issues: A few guests have encountered issues with room maintenance and appliances.
- Limited Parking: Limited parking availability has been a concern for guests with vehicles.
Amenities
Microwave
Babysitting
Extra beds/cribs
Breakfast available
Parking available
![Pet friendly](/_next/image?url=https%3A%2F%2Fstorage.googleapis.com%2Fratepunk-premium-strapi.appspot.com%2Fdog2_8dbb5bdb4f%2Fdog2_8dbb5bdb4f.png&w=32&q=75)
Pet friendly
Air conditioning
Free WiFi
Related hotel videos
RateScore
Total 1,303 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
162 Reviews
8.2 / 10
expedia
1,141 Reviews
8.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
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Amenities
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Atmosphere
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Food
Business
Parking
Breakfast
Nature
Kitchen
Wi-Fi
Accessibility
Fitness
Family
Nightlife
Wellness
Transit
Restaurant
Gym
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Spa
Couples
Entertainment
Pets
Pool
Location was mentioned 400 times
Reviews based on Location
I so badly wanted to love everything about my stay here, because the staff were overall great, but the room was not only dated, but neglected and filthy. I'll start with the pros, end with the cons. PROS: The STAFF were generally quite friendly and helpful. When something went wrong (and, sadly, this happened daily during my 5-day stay) they responded quickly. They will bring you 2 complimentary bottles of water daily, which our group from Arizona appreciated! There's a Nespresso machine, with delightful coffee. The view from my room was amazing. Loved the luxurious bathrobe. The location was close to so many great sites. It is a nice conference venue. CONS: I attached photos of the room, featuring mold in the bathroom, filthy carpet that hadn't been vacuumed before I got there (pack your slippers!!), mold on the bathroom door, dust everywhere, wallpaper coming off, bathroom light didn't work (I called it in a couple times, to no avail), sink wouldn't drain properly (supposedly fixed on day 2), the recessed lighting was disgusting - see pics - filled with dust that fell onto the bathroom counter, deadbolt didn't work (when I called it in the first time, the person said, "I don't know what you're talking about." but it was eventually fixed). Also, I left the tattered room service order form (see pic) on the door at 11pm and called room service to ensure they'd pick it up, and they said they would before 2am. At 9am, no breakfast. I called down and, to their credit, they not only got it to me promptly but they comped it. Also, when I first arrived (3:30pm) the door was propped open, but dark inside. I said, "Is anyone here?" and I got a "Yes." I waited a few seconds. Me: "hello" Male voice: "Yes." Suddenly, a man emerged from the room to say he "filled the thing." I think he meant the minibar. That was the only time the minibar (including coffee pods) got refilled. I had to call daily for more coffee pods and clean mugs. One woman delivered more mugs and I asked about the complimentary water, to which she replied in a rude tone, "Just drink tap water, like the rest of us!" The room was at the end of the hall, which meant I could hear everything other guests and the cleaning staff were saying. I had to put a towel under the door between the room next to mine because I could hear their TV throughout the night. As you can see, the cons are quite long and overall, bizarre, particularly for a $300/night room. It was an overall unfortunate experience. It would take a major overhaul for me to consider staying here again.
I stayed at this beautiful hotel in July of 2023. Greeted at the door with a very welcoming staff. Rooms are amazing. Views are incredible. And in a great area of downtown Chicago. Parking is not included, make sure to take care of that before you go to the hotel. And don’t eat or drink off the room table or the fridge. They charge you!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 687
Number of floors 45
Number of buildings/towers 1
Year Built 1987
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
10Download
239Upload
62Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
56 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Chicago safety index
Overall Safety Index
Safe
An average rating of the six safety categories
77 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
79
Physical safety
Safe
Likelihood of injury due to harmful intent.
70
Property safety
Unsafe
Likelihood of theft.
34
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
81
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
Overall Crime index
High
An average rating of the crime categories
66 out of 100
Property crime severity
High
69
Mugging or robbery 64/100
Car theft 56/100
Car break-ins 65/100
Home break-ins 56/100
Violent crime severity
High
72
Physical attacks 62/100
Racism or religion motivated attacks 48/100
Other crime severity
High
78
Insult or harassment in public 61/100
Corruption or bribery 71/100
Drug problem 71/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$1.1 - $4.5
Coffee
$2.7 - $8.4
Beer 0.5L
$1.6 - $4.9
Meal, inexpensive restaurant
$13.6 - $45.4
Public transport, one-way ticket
$2 - $2.7
Taxi 1km (normal tariff)
$2 - $4.5
Meal for 2 people, mid-range restaurant, three-course
$59 - $181.5
Bottle of mid-range wine
$8.2 - $22.7
McMeal at McDonalds
$8.9 - $13.6
Coke/Pepsi 0.33L
$2.1 - $4.5
Public transport, monthly pass
$68.1 - $104.4
Gasoline (1 liter)
$0.8 - $1.3
Mobile phone monthly plan
$36.3 - $90.8
Fitness club, monthly fee
$27.2 - $158.8
Weather In Chicago
Precipitation In Chicago
Air Quality
Moderate
PM2.512
PM1022
45
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
Pets welcome