The JW Marriott Chicago has received a mix of reviews from its guests. Several aspects of the hotel are well-regarded, while others have seen room for improvement. This brief overview offers a snapshot of what guests have particularly liked and disliked about their stays.
1/5
Safety index
81 out of 100
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JW Marriott Chicago
8.9
(1,256 ratings)
Chicago, United States -
770 m Millennium Park
910 m Michigan Avenue
1.26 km Chicago Riverwalk
Hotel Overview
Hotel highlights
Location
Cleanliness
Bar
- Location: Situated in a convenient spot, guests appreciate easy access to local attractions and amenities.
- Luxurious Rooms: Many visitors highlight the comfort and luxury of the rooms, noting they are well-appointed and spacious.
- Customer Service: The staff's friendliness and professionalism stand out, making guests feel welcome and valued.
- Amenities: The range of amenities, including fitness facilities and dining options, is frequently praised.
- Cleanliness: The overall cleanliness of the hotel is consistently commended by guests, contributing to a pleasant stay.
Area for improvement
Wi-Fi
- Price: Some guests feel the hotel's prices, including room rates and amenities, are high compared to the value received.
- Noise Levels: Some reviews mention that noise from nearby rooms or the street can be an issue, affecting the quality of sleep.
- Additional Fees: There's occasional dissatisfaction with extra charges, such as for parking or certain services, which some guests did not anticipate.
- Room Availability: During peak times, there are reports of difficulties in booking or securing the desired room type.
- Waiting Times: Guests have sometimes experienced longer than expected waiting times for check-in, check-out, or dining areas.
Amenities
Grocery/Convenience store
Pool
Breakfast available
Hot Tub
Spa
Parking available
Laundry
Gym
Related hotel videos
RateScore
Total 1,256 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
276 Reviews
8.4 / 10
expedia
980 Reviews
9.0 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
40+ People Are Talking
Location
Cleanliness
Bar
Food
Bathroom
Atmosphere
Business
Sleep
Amenities
Breakfast
Fitness
Gym
Parking
Wellness
Spa
Accessibility
Couples
Kitchen
Wi-Fi
Transit
Restaurant
Pool
Nightlife
Family
Entertainment
Hot Tub
Air Conditioning
Location was mentioned 324 times
Reviews based on Location
Polished and refined hotel convenient 0.5 mile walk to Millennium Park and the art museum. Check-in was easy and the front desk staff was pleasant. The room was on an interior loop which was a little bit of a fishbowl view with other rooms, but luckily there were blackout curtains which I had drawn basically the whole time. ||Most of the things inside the room made sense: light switches on the lamps; good desk area for working; sofa chair at the end of the bed 2// comfortable. Room looked classy and tactful and not overdone. The one miss was the alcove with the coffee machine which was dark and difficult to plug in the machine. The room was large enough that it could have worked for two people. Bed was very comfortable and the reading lights were perfect. ||Closet had a robe and slippers, as well as an ironing board which worked well. ||Bathroom had aromatherapy amenities in large bottles that were not attached to the wall, but a nice sign beside the sink indicated that if one takes a bottle, it’s a $45 charge 😬. But shampoo, conditioner, and shower gel were fine and not over-perfumed; lotion on the sink was good. Towels were fluffy and luxurious. There was also a deep soak tub which I did not use. ||Easy to get a cab in front (which is right across the street from the W hotel). ||Checkout was quick. Gym was large but also pretty crowded; wasn’t able to use it on this trip. ||Overall enjoyable stay, I would come back!
We don't think this JW really live up to its brand. Everything was classy and upscale, but it loses that friendliness and human touch. In other words, it's too corporate, and too cold for our taste! People are pretty uptight here, and want to help and intervene, perhaps a little too much. It feels like you are constantly being watched. And that is perfectly fine, however, when you actually need someone, there doesn't seem to be people to help you. The location was not the greatest, because the area is pretty dead after 5ish pm. It is the commercial area, but unfortunately this area hasn't really recovered from the pandemic yet.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 610
Number of floors 12
Number of buildings/towers 1
Year Built 1914
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
15Download
113Upload
104Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
56 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Chicago safety index
Overall Safety Index
Very Safe
An average rating of the six safety categories
81 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
61
Physical safety
Safe
Likelihood of injury due to harmful intent.
80
Property safety
Risky
Likelihood of theft.
60
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
86
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
Overall Crime index
High
An average rating of the crime categories
66 out of 100
Property crime severity
High
69
Mugging or robbery 64/100
Car theft 56/100
Car break-ins 65/100
Home break-ins 56/100
Violent crime severity
High
72
Physical attacks 62/100
Racism or religion motivated attacks 48/100
Other crime severity
High
78
Insult or harassment in public 61/100
Corruption or bribery 71/100
Drug problem 71/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$1.1 - $4.5
Coffee
$2.7 - $8.4
Beer 0.5L
$1.6 - $4.9
Meal, inexpensive restaurant
$13.6 - $45.4
Public transport, one-way ticket
$2 - $2.7
Taxi 1km (normal tariff)
$2 - $4.5
Meal for 2 people, mid-range restaurant, three-course
$59 - $181.5
Bottle of mid-range wine
$8.2 - $22.7
McMeal at McDonalds
$8.9 - $13.6
Coke/Pepsi 0.33L
$2.1 - $4.5
Public transport, monthly pass
$68.1 - $104.4
Gasoline (1 liter)
$0.8 - $1.3
Mobile phone monthly plan
$36.3 - $90.8
Fitness club, monthly fee
$27.2 - $158.8
Weather In Chicago
Precipitation In Chicago
Air Quality
Moderate
PM2.512
PM1022
45
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 12:00
Children welcome
No pets