Kimpton Gray Hotel, located in Chicago, is a chic and sophisticated hotel that has garnered attention from guests for its exceptional service and ambiance. Based on user reviews, the establishment has offered memorable experiences to many, though it has faced some critiques as well.
1/5
Safety index
81 out of 100
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Safe area
Business
Luxury
City
Kimpton Gray Hotel, an IHG Hotel
9.2
(956 ratings)
Chicago, United States -
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280 m State Street
420 m Willis Tower
630 m Millennium Park
Hotel Overview
Hotel highlights
Location
Cleanliness
Bar
- Stylish Décor: Guests often rave about the elegant and modern design that enhances the overall atmosphere of the hotel.
- Friendly Staff: The warmth and professionalism of the hotel staff have been highlighted as a standout feature, making guests feel welcomed and taken care of.
- Excellent Location: Its prime location in the city has been appreciated for easy access to local attractions and dining options.
- Comfortable Rooms: Many reviewers have mentioned the comfort and luxurious feel of the rooms, noting high-quality bedding and amenities.
- Unique Amenities: The hotel offers unique features and services that have added value to the guests' stay, such as a fitness center and on-site dining options.
Area for improvement
- Noise Levels: Some guests have reported issues with noise from the surroundings, affecting their sleep quality.
- High Prices: The cost of the stay, including room rates and additional services, have been pointed out as being on the higher side for some guests.
- Limited Parking: Challenges with parking availability and convenience have been a concern for guests who travel by car.
- Room Size: A few guests felt that some of the rooms were smaller than expected, particularly for the price point.
- Slow Service: There have been instances where guests experienced delays or less than satisfactory service in some hotel facilities, such as the dining areas.
Amenities
Microwave
Extra beds/cribs
Breakfast available
Parking available
Pet friendly
Air conditioning
Laundry
Gym
Related hotel videos
9.2RateScore
Total 956 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
9.2
expedia
956 Reviews
9.2 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Bar
Cleanliness
Food
Atmosphere
Bathroom
Sleep
Amenities
Breakfast
Parking
Business
Pets
Nightlife
Couples
Fitness
Wi-Fi
Accessibility
Gym
Wellness
Kitchen
Transit
Spa
Restaurant
Family
Entertainment
Nature
Location was mentioned 248 times
3% Negative90% Positive
Reviews based on Location
Jenna Krabacher6 months ago
5/5
5 stars all around. The staff was amazing, the hotel was clean and comfortable and I loved all the lounge areas - we had breakfast and coffee every morning in the lounge area and it was so relaxing - great way to start the day before hitting the bustling city streets. The staff was super, super friendly to my puppy. So sweet and friendly to my little shy rescued girl; I'm so grateful for their kindness in helping her come out of her shell! The valet staff was also incredibly hospitable - always greeted us with a smile and opened the door for us every single time we came through. I truly cannot say enough positive things about this hotel. We stayed 8 nights and I feel like that's a really good amount of time to see/feel/notice anything negative and we didn't at all. Every day was absolute comfort and joy. And I'm so not being hyperbolic; Kimpton Gray Chicago truly made Christmas 2024 the best! Thank you!
Duncan Cooper6 months ago
4/5
Nice hotel, recently (well just before Covid I think) done up and given a nice refurb. Lots of original features combined with new decoration and paint. Good location for business, not so much for socialising, unless you like a wee walk. Brilliant staff, really helpful and friendly, good amenities and restaurants close by. Only thing is that nothing in the hotel is open on a Sunday night, so if you want food, then you are out of luck, but that was the only downside I could find.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 293
Number of floors 15
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
16Download
88Upload
64Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
56 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Chicago safety index
81
Overall Safety Index
Very Safe
An average rating of the six safety categories
81 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
61
Physical safety
Safe
Likelihood of injury due to harmful intent.
80
Property safety
Risky
Likelihood of theft.
60
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
86
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
66
Overall Crime index
High
An average rating of the crime categories
66 out of 100
Property crime severity
High
69
Mugging or robbery 64/100
Car theft 56/100
Car break-ins 65/100
Home break-ins 56/100
Violent crime severity
High
72
Physical attacks 62/100
Racism or religion motivated attacks 48/100
Other crime severity
High
78
Insult or harassment in public 61/100
Corruption or bribery 71/100
Drug problem 71/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$1.1 - $4.5
Coffee
$2.7 - $8.4
Beer 0.5L
$1.6 - $4.9
Meal, inexpensive restaurant
$13.6 - $45.4
Public transport, one-way ticket
$2 - $2.7
Taxi 1km (normal tariff)
$2 - $4.5
Meal for 2 people, mid-range restaurant, three-course
$59 - $181.5
Bottle of mid-range wine
$8.2 - $22.7
McMeal at McDonalds
$8.9 - $13.6
Coke/Pepsi 0.33L
$2.1 - $4.5
Public transport, monthly pass
$68.1 - $104.4
Gasoline (1 liter)
$0.8 - $1.3
Mobile phone monthly plan
$36.3 - $90.8
Fitness club, monthly fee
$27.2 - $158.8
Weather In Chicago
°C
°F
Precipitation In Chicago
mm
in
Air Quality
Moderate
PM2.512
PM1022
45
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
Pets welcome