Park Hyatt Chicago is a highly acclaimed luxury hotel, renowned for its exceptional service, strategic location, and lavish accommodations. Drawing on user reviews, this hotel stands out for its attentive and friendly staff, upscale room amenities, and convenient access to local attractions. However, even the best establishments have areas for improvement. Here’s a look into what guests have appreciated and what they felt could be better.
1/5
Safety index
84 out of 100
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Park Hyatt Chicago
9.4
(1,003 ratings)
Chicago, United States -
show on map
Nearby Michigan Avenue
980 m Chicago Riverwalk
1.26 km Millennium Park
Hotel Overview
Hotel highlights
Location
Food
Amenities
- Exceptional Service: Guests consistently praise the hotel's staff for their professionalism and eagerness to assist, making for a welcoming and personalized stay.
- Prime Location: Situated in a convenient location, it offers easy access to shopping, dining, and city attractions, making it a favorite for visitors looking to explore the area.
- Luxurious Rooms: The accommodations are frequently lauded for their spaciousness, modern amenities, and comfort, contributing to a restful and luxurious stay.
- Stunning Views: Many rooms offer breathtaking views of the cityscape, providing a memorable backdrop to guests' stays.
- Gourmet Dining: The on-site dining options receive high marks for their quality, variety, and ambiance, adding to the overall luxury experience.
Area for improvement
- Price Point: Some guests find the hotel to be on the pricier side when compared to other luxury accommodations, noting that the experience, while opulent, may not always justify the cost.
- Parking Challenges: Visitors have mentioned difficulties with parking, either in terms of availability or cost, which can add a layer of inconvenience to the stay.
- Occasional Noise Issues: A few reviews point out that noise from nearby streets or other guests can sometimes be intrusive, particularly for those seeking a tranquil retreat.
- Wi-Fi Connectivity: Despite being a luxury hotel, some guests have reported issues with the Wi-Fi service, either in terms of speed or reliability.
- Limited Pool Area: The pool, while available, has been described as smaller than expected, which can be a disappointment for guests looking forward to leisurely swims.
Amenities
Extra beds/cribs
Breakfast available
Pool
Hot Tub
Parking available
Spa
Pet friendly
Air conditioning
Related hotel videos
9.4RateScore
Total 1,003 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.9
9.4
booking
84 Reviews
8.9 / 10
expedia
919 Reviews
9.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
20+ People Are Talking
Location
Food
Amenities
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Cleanliness
Bathroom
Atmosphere
Breakfast
Sleep
Nature
Pets
Business
Fitness
Accessibility
Parking
Wellness
Restaurant
Spa
Gym
Pool
Couples
Family
Kitchen
Wi-Fi
Entertainment
Location was mentioned 105 times
1% Negative89% Positive
Reviews based on Location
L MS6 months ago
3/5
Stayed here for 5 nights and the rooms were nice but we did have quite a few issues. 1- requested more towels and washcloths one evening, and was told they would be sent to my room immediately. We waited around and they never came that night. We then are awaken by a knock at the door at 6:43 am with the towels and washcloths…. 2. Was told by staff I would be able to see the New Years Eve fireworks from my lake (navy pier) facing room and planned my whole NYE based on that. Well, midnight comes and we could not see the fireworks!!! 3. The women’s steam room was not working during my stay and the spa staff acted as if it was my problem, not theirs. Also the spa is not what you would expect for a 5 star hotel. You have to walk through the spa to get to the gym and people can just walk by the waiting area (to go to pool,etc) while you are waiting for your spa appointment. In other words, it wasn’t a separate private area with the typical spa amenities such as a soaking pool, specialty showers, aromatherapy rooms, etc.
Charlie Te10 months ago
5/5
This was my first time staying at a Park Hyatt hotel. One of the main reasons was the location of everything. It's in a good area with good foot traffic. The hotel itself was very nice, and the customer service was exceptional. The room we got was nice and considered an 'upgrade'. I liked that you can control the curtains with a push button. The bed was very comfortable. We were also able to get a late checkout, which helped a lot. Overall, it was a very nice hotel with superb customer service.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 182
Number of floors 18
Number of buildings/towers 1
Year Built 2000
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
11Download
183Upload
64Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
56 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Chicago safety index
84
Overall Safety Index
Very Safe
An average rating of the six safety categories
84 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
69
Physical safety
Safe
Likelihood of injury due to harmful intent.
80
Property safety
Safe
Likelihood of theft.
70
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
84
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
66
Overall Crime index
High
An average rating of the crime categories
66 out of 100
Property crime severity
High
69
Mugging or robbery 64/100
Car theft 56/100
Car break-ins 65/100
Home break-ins 56/100
Violent crime severity
High
72
Physical attacks 62/100
Racism or religion motivated attacks 48/100
Other crime severity
High
78
Insult or harassment in public 61/100
Corruption or bribery 71/100
Drug problem 71/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$1.1 - $4.5
Coffee
$2.7 - $8.4
Beer 0.5L
$1.6 - $4.9
Meal, inexpensive restaurant
$13.6 - $45.4
Public transport, one-way ticket
$2 - $2.7
Taxi 1km (normal tariff)
$2 - $4.5
Meal for 2 people, mid-range restaurant, three-course
$59 - $181.5
Bottle of mid-range wine
$8.2 - $22.7
McMeal at McDonalds
$8.9 - $13.6
Coke/Pepsi 0.33L
$2.1 - $4.5
Public transport, monthly pass
$68.1 - $104.4
Gasoline (1 liter)
$0.8 - $1.3
Mobile phone monthly plan
$36.3 - $90.8
Fitness club, monthly fee
$27.2 - $158.8
Weather In Chicago
°C
°F
Precipitation In Chicago
mm
in
Air Quality
Moderate
PM2.512
PM1022
45
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 12:00
Children welcome
Pets welcome (restrictions apply)