Radisson Blu Aqua Hotel Chicago

CVW7 months ago

3/5

I like this hotel, but it needs several improvements. First of all, the service was not great. There were a few friendly, polite, efficient employees, but for the most part, not good, especially the front desk and housekeeping. The rooms were hit or miss, not very accessible for elderly. The showers were slippery, not enough bars to hold on to. Accessible shower is even worse, water collects on ledge and floods the bathroom. The rooms need more hooks to hang items and the two chairs are most uncomfortable. Beds are too high for those with limited mobility. The restaurant and Starbucks serve okay, pricey food, awful coffee. I think the SB used drip in my cappuccino. Next, they do not deep clean the pet rooms, or they have another definition than I. The comforters in both rooms had what looked to be recent, unwashed stains. It took housekeeping three hours to appear to remake the beds; it was after 10pm. Lastly, the coffee machine was not a Nespresso and was broken. It was never replaced after being informed. As far as the positives go, great location, beautiful views, and good-sized rooms. This could be an incredible stay if some of the employees and managers cared more.