The St. Regis Chicago

AroundTheWorld80806 months ago

We stayed to celebrate the New Year’s Eve. Suite 826. What’s most impressive is the consistent high end service and attention to the customer experience across all departments. ||Our doorman/porter promptly greeted us and made an extra effort to sincerely welcome us. Great first impression of service. ||The front desk assistant (not behind the front desk) helped to hold our bags since our suite was still being cleaned. Very attentive and refined. ||As we waited in the lounge area in the lobby since our suite was still being cleaned (waited 15 minutes), a different staff member (not at the front desk) checked in on us which was nice. ||The concierge in the lobby was continuously helping guests in a very attentive way. ||Our housekeeping attendant did our evening turndown and helped us with our special requests while we were at dinner. ||And this morning’s breakfast at Miro had surprisingly great service considering it was a Lettuce Entertainment Restraunt (kudos to Allison who gave us 5 star service with sincerity and joy which we did not expect from Lettuce). ||The front desk staff was a little inconsistent. One great interaction, and one average interaction. ||Our suite had all the bells and whistles as expected, however, the overall layout and design of the suite was not as impressive as it could have been given the enormous amount of space (ie: bathroom could be smaller, living room could be larger, no hardwood floors)