Cleveland Marriott Downtown at Key Tower is a well-regarded hotel situated in the heart of the city, providing convenient access to various local attractions and amenities. Based on user reviews, it has garnered positive feedback for its impressive service and facilities, though it has also faced criticism for certain aspects.
1/5
Safety index
76 out of 100
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Safe area
Business
Family
Spa
Cleveland Marriott Downtown at Key Tower
8.5
(1,368 ratings)
Cleveland, United States -
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420 m Huntington Convention Center of Cleveland
490 m JACK Cleveland Casino
770 m Cleveland Browns Stadium
Hotel Overview
Hotel highlights
Cleanliness
Location
Food
- Excellent Location: Located in downtown Cleveland, guests appreciate the easy access to attractions, restaurants, and entertainment options.
- Exceptional Customer Service: Many reviewers highlight the friendly and helpful staff who go above and beyond to ensure a comfortable stay.
- Comfortable Rooms: The comfort and cleanliness of the rooms receive high praise, offering a cozy retreat after a day of exploring the city.
- Modern Amenities: Guests enjoy the modern facilities and amenities, including the fitness center and on-site dining options.
- Scenic Views: The hotel offers stunning views of the city and lake, adding to the overall experience of the stay.
Area for improvement
Wi-Fi
Kitchen
Entertainment
- Parking Issues: Some guests find the parking options to be limited and expensive, which can be inconvenient for those traveling with vehicles.
- Noise Levels: Noise from the surrounding area and within the hotel can sometimes disrupt the peacefulness of the stay.
- Room Rates: Many reviewers mention that the room rates are on the higher side, making it less appealing for budget-conscious visitors.
- Limited Dining Options: Although the on-site dining is appreciated, some guests feel that the variety and quality of food could be improved.
- Wi-Fi Issues: Connectivity problems with the Wi-Fi service have been noted, affecting guests’ overall convenience and experience.
Amenities
Extra beds/cribs
Grocery/Convenience store
Pet friendly
Spa
Parking available
Free WiFi
Restaurant
Bar
Related hotel videos
8.5RateScore
Total 1,368 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.2
8.6
booking
391 Reviews
8.2 / 10
expedia
977 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Cleanliness
Location
Food
Amenities
Bar
Sleep
Business
Parking
Atmosphere
Bathroom
Breakfast
Fitness
Wi-Fi
Couples
Accessibility
Gym
Restaurant
Wellness
Nightlife
Spa
Nature
Family
Kitchen
Transit
Entertainment
Pool
Air Conditioning
Cleanliness was mentioned 284 times
12% Negative85% Positive
Reviews based on Cleanliness
Maria Kalikaeva6 months ago
5/5
It was a great price, especially for the location. All the staff were super nice and it was pretty in the lobby. They have a valet, but it's not mandatory. I didn't eat at the hotel restaurants but the room service was great, the cheesecake was great. Outside was beautiful. The view we had was of the stadium and water. And we could see them both. The room was 2 dbl beds, pretty normal average clean room. Never heard anything from the hallways or other rooms. Definitely worth it. Glad we found it. And at night downstairs the bar was hoppin! It was great!
Tom Cornwell5 months ago
2/5
The front desk staff were friendly and efficient, but the room was very bad for a Marriott. It was dated, worn out and dirty. The mattress was completely worn out with a large crater that I couldn’t avoid rolling into. All 4 pillows were lumpy and uncomfortable. The television was too small for the room size. The toilet was worn out and didn’t work properly. The room looked and felt shabby. I was woken up by housekeeping playing loud music while working in nearby rooms. It was an unpleasant place to stay.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 400
Number of floors 25
Number of buildings/towers 1
Year Built 1991
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
5Download
172Upload
149Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
57 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Cleveland safety index
76
Overall Safety Index
Safe
An average rating of the six safety categories
76 out of 100
Women safety
Risky
Likelihood of inappropriate behavior against women.
49
Physical safety
Safe
Likelihood of injury due to harmful intent.
70
Property safety
Risky
Likelihood of theft.
56
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
81
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
99
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
64
Overall Crime index
High
An average rating of the crime categories
64 out of 100
Property crime severity
High
68
Mugging or robbery 62/100
Car theft 53/100
Car break-ins 62/100
Home break-ins 58/100
Violent crime severity
High
70
Physical attacks 61/100
Racism or religion motivated attacks 45/100
Other crime severity
High
73
Insult or harassment in public 61/100
Corruption or bribery 64/100
Drug problem 73/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.9 - $2.7
Coffee
$3.2 - $7.3
Beer 0.5L
$1.2 - $1.9
Meal, inexpensive restaurant
$9.2 - $22.9
Public transport, one-way ticket
$2.3 - $2.5
Meal for 2 people, mid-range restaurant, three-course
$45.8 - $82.4
Bottle of mid-range wine
$12.8 - $19.2
McMeal at McDonalds
$7.3 - $10.5
Coke/Pepsi 0.33L
$1.7 - $4.6
Public transport, monthly pass
$87 - $87
Gasoline (1 liter)
$0.6 - $0.9
Mobile phone monthly plan
$39.4 - $50.4
Weather In Cleveland
°C
°F
Precipitation In Cleveland
mm
in
Air Quality
Moderate
PM2.510
PM1020
31
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Poor
Water quality is very low. Consider alternative water drinking options.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 11:00
Children welcome
Pets welcome (restrictions apply)