Extended Stay America Select Suites - Cleveland - Airport

Hanbeol Kim8 months ago

1/5

My recent stay at Extended Stay America was nothing short of a disappointment. The moment I entered the lobby, I was immediately greeted by an overwhelming and unpleasant smell of marijuana. The lobby was astonishingly small, resembling a space of no more than 25 square feet. What was even more surprising was the complete absence of any seating options, making it an uncomfortable and impractical area for guests to gather or wait. My initial check-in experience was equally disheartening. I had to endure an extended waiting period because the front desk employee was inexplicably absent, locked in the restroom for a baffling 20 minutes. What compounded my dissatisfaction was the fact that no apology was offered for the substantial delay, which reflected poorly on the hotel's commitment to customer service. Regrettably, the problems did not end there. It seemed that some families had made the hotel their long-term residence, and their children were allowed to run around in the hallways and parking lot, causing significant disturbances and chaos. This was far from the peaceful and relaxing environment one expects from a hotel. Moreover, the issue of a marijuana smell was not limited to the lobby alone. It seemed that some guests were smoking in the bathrooms, and the smell came through the bathroom vent, making it difficult to escape the odor even in my room. This was not only unpleasant but also a major concern for the safety and well-being of all guests, especially those with respiratory issues. It was my mistake not to read reviews before booking this hotel. The issues that many people has been talking about, such as dirty smelly rooms, a noisy and unsafe environment, and the unprofessional and unfriendly staff at the front office, remain unaddressed. I doubt whether the hotel management, which has been responding to one-star reviews with promises of improvements for the past few months, has any real intention to fix these problems.