Hilton Garden Inn Cleveland Downtown is generally well-regarded by guests, offering a comfortable and convenient experience in the heart of Cleveland. The hotel is often praised for its prime location, which provides easy access to local attractions, and its friendly staff, which enhances the stay for many guests. While the hotel scores high on various aspects, there are also areas where it falls short according to some guests.
1/5
Safety index
77 out of 100
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Safe area
Business
Family
Hilton Garden Inn Cleveland Downtown
7.5
(1,525 ratings)
Cleveland, United States -
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280 m Progressive Field
560 m Rocket Mortgage FieldHouse
910 m JACK Cleveland Casino
Hotel Overview
Hotel highlights
Cleanliness
Location
Atmosphere
- Convenient Location: Easily accessible and close to major attractions, making it ideal for both business and leisure travelers.
- Friendly Staff: Employees are often mentioned for their welcoming and helpful attitude.
- Cleanliness: The hotel maintains high standards for cleanliness and hygiene throughout the premises.
- Comfortable Rooms: Guests appreciate the comfort and amenities provided in the rooms.
- Good Food Options: The on-site restaurant and nearby dining options are well-regarded.
Area for improvement
Sleep
Parking
Bathroom
- Parking Challenges: Limited on-site parking leads to difficulties for some guests.
- Noisy Environment: Some guests report noise from the street and other rooms as a disturbance.
- Wi-Fi Issues: Occasional problems with Wi-Fi connectivity and speed.
- Room Size: A few guests find the rooms to be smaller than expected.
- Aging Facilities: Some areas of the hotel might benefit from updates or renovations.
Amenities
Microwave
Extra beds/cribs
Pool
Breakfast available
Hot Tub
Pet friendly
Parking available
Free WiFi
Related hotel videos
7.5RateScore
Total 1,525 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.2
7.6
booking
553 Reviews
7.2 / 10
expedia
972 Reviews
7.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Cleanliness
Location
Parking
Sleep
Breakfast
Bathroom
Amenities
Fitness
Restaurant
Bar
Food
Atmosphere
Business
Family
Transit
Pool
Accessibility
Nightlife
Entertainment
Kitchen
Hot Tub
Gym
Couples
Air Conditioning
Pets
Wi-Fi
Wellness
Spa
Cleanliness was mentioned 435 times
23% Negative73% Positive
Reviews based on Cleanliness
D A (LadyD)6 months ago
4/5
The room was nice and clean. Here is the complaint. Why would you have a thermostat that is lit up all night long, which can not be turned down or off that is FACING the bed. The thermostat is bright enough to light the room up. So peaceful nights rest, that did not happen, but it was a comfortable bed. Floor 10 rm 1001, eye mask is recommended for light sleepers that need an all dark room.
Munna Ahmad6 months ago
5/5
Our family of 5 stayed recently while visiting Cleveland for two baseball games. The proximity to Progressive Field can’t be beat. I was slightly nervous after reading recent reviews but was pleasantly surprised when we arrived. Our room wasn’t ready when we arrived after check-in time but the front desk staff were apologetic and offered us a couple of perks to make up for this. Our suite was spacious and comfortable for our family. All staff we encountered were friendly and helpful, and were quick to respond when we needed extra towels and linens for the pull-out couch. The pool area was clean and while the hot tub was out of service, our kids enjoyed swimming. The rooms were dated and the air conditioner fan was quite loud but we found all the amenities to be clean and comfortable. This is not a luxury hotel by any means, but it was a great spot for our family to spend a couple of days watching baseball and exploring the city! Thanks for a lovely stay.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 240
Number of floors 11
Number of buildings/towers 1
Year Built 2002
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
6Download
153Upload
162Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
57 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Cleveland safety index
77
Overall Safety Index
Safe
An average rating of the six safety categories
77 out of 100
Women safety
Risky
Likelihood of inappropriate behavior against women.
59
Physical safety
Safe
Likelihood of injury due to harmful intent.
78
Property safety
Risky
Likelihood of theft.
47
Political safety
Safe
Potential for infringement of political rights or political unrest.
80
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
64
Overall Crime index
High
An average rating of the crime categories
64 out of 100
Property crime severity
High
68
Mugging or robbery 62/100
Car theft 53/100
Car break-ins 62/100
Home break-ins 58/100
Violent crime severity
High
70
Physical attacks 61/100
Racism or religion motivated attacks 45/100
Other crime severity
High
73
Insult or harassment in public 61/100
Corruption or bribery 64/100
Drug problem 73/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.9 - $2.7
Coffee
$3.2 - $7.3
Beer 0.5L
$1.2 - $1.9
Meal, inexpensive restaurant
$9.2 - $22.9
Public transport, one-way ticket
$2.3 - $2.5
Meal for 2 people, mid-range restaurant, three-course
$45.8 - $82.4
Bottle of mid-range wine
$12.8 - $19.2
McMeal at McDonalds
$7.3 - $10.5
Coke/Pepsi 0.33L
$1.7 - $4.6
Public transport, monthly pass
$87 - $87
Gasoline (1 liter)
$0.6 - $0.9
Mobile phone monthly plan
$39.4 - $50.4
Weather In Cleveland
°C
°F
Precipitation In Cleveland
mm
in
Air Quality
Moderate
PM2.510
PM1020
31
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Poor
Water quality is very low. Consider alternative water drinking options.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 11:00
Children welcome
Pets welcome