Hotel Indigo Cleveland Downtown, an IHG Hotel

Amanda Schmutz7 months ago

4/5

Phenomenal restaurant staff!Housekeeping needs improvement. At breakfast, the waitress asked how my night was. I said the room was a bit loud. She immediately had the room changed without being asked. I loved that it came up naturally because I probably wouldn't have said anything about that otherwise. The overall customer service and hospitality of the restaurant staff far exceeded my expectations. One waitress was so attentive Wednesday evening when I stopped by for a quick dessert. She made some suggestions to help get me closer to what I was craving without having to go out in the cold (impromptu root beer float.) Her demeanor was also so pleasant and open, like a family member was taking care of me. Both rooms I stayed in had globs of shampoo/soap dried onto the shower floor. You could tell it hadn't been scrubbed between guests. Also, in the first room, I found dried rose petal crumbs in my sheets, and it looked like the floor wasn't swept. I'm pretty sure the bedding wasn't fresh, so I slept on the top sheet because I had come in later than expected, was sick, and just needed to sleep. Hopefully, the next time I visit the housekeeping will be better. That one detail changing would make it a 5 star experience for me. Thank you, restaurant staff!!!