Hyatt Regency Cleveland At The Arcade

Max Moroz6 months ago

3/5

Not very impressed with this Hyatt Regency level hotel. Everything was mediocre. Only luxurious part was the aesthetic of the main arcade. Service: Some of the staff on duty was professional and greeted us in a friendly manner. During check-in we were told the bare minimum to get us to our room, locations, spa, coffee, lounge situation was not explained. Nothing personal or service oriented. Amenities: Very Nice Gym with a pleasant aesthetic and very clean. Spa is just a separate business located in the same building. It was unfortunately closed over the holiday while we were there. Morning coffee was provided in the "lounge" but was empty and not being refilled for long periods of time. Also no trash cans. People were forced to leave their cups and trash on the counter. Room: The first room was tucked in a corner with a small window facing an alley, very dark. Asked, and was switched to a higher city view double bed. More light and a very enjoyable room. Great Beds and nice HD TV. Bathroom is dated with stains and yellow gooey spots on the ceiling. Empty shampoo bottles. Sink drains extremely slowly, is clogged. Spotty towel. Building: Very beautiful arcade common area. If there is a wedding, expect very loud music late into the night. Our room was in an adjacent building and was isolated from the noise. Location: Cant ask for a better location in the city. Parking: I self parked 4 min walking distance away for free. Overall Takeaway: I have recently switch to try Hyatt and this is my first Regency. I wanted a romantic warm friendly place to relax with my wife. This seemed a mediocre hotel on par with a Holiday inn in any southern states.