Residence Inn Cleveland Downtown, according to user reviews, offers a satisfactory stay with some notable highlights and areas that could be improved. This accommodation is appreciated for its features and services but also has aspects that some guests find lacking. Below are the top points of praise and criticism based on guest feedback.
1/5
Safety index
76 out of 100
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Safe area
Business
City
Residence Inn By Marriott Cleveland Downtown
8.2
(1,366 ratings)
Cleveland, United States -
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210 m Rocket Mortgage FieldHouse
280 m JACK Cleveland Casino
420 m Progressive Field
Hotel Overview
Hotel highlights
Location
Cleanliness
Breakfast
- Location: Centrally located, providing easy access to local attractions and amenities.
- Room Size: Spacious rooms that accommodate guests comfortably, especially for longer stays.
- Breakfast Options: A variety of breakfast options, pleasing most dietary needs and preferences.
- Staff Friendliness: Staff are often noted for their helpful and friendly demeanor towards guests.
- Cleanliness: High standards of cleanliness are maintained throughout the property.
Area for improvement
Bathroom
Accessibility
- Parking: Limited or expensive parking options, posing an inconvenience for guests with vehicles.
- Internet Connectivity: Some guests have experienced issues with the Wi-Fi connection quality and speed.
- Noise Levels: Depending on the location within the building, some rooms may be affected by external or internal noise.
- Room Amenities: Certain in-room amenities may sometimes be lacking or not up to expectations.
- Price: Some guests feel the pricing could be more competitive or reflective of the provided value.
Amenities
Kitchen
Microwave
Extra beds/cribs
Grocery/Convenience store
Breakfast included
Pet friendly
Parking available
Free WiFi
Related hotel videos
8.2RateScore
Total 1,366 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.6
8.4
booking
398 Reviews
7.6 / 10
expedia
968 Reviews
8.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Parking
Breakfast
Sleep
Restaurant
Bathroom
Kitchen
Bar
Food
Amenities
Atmosphere
Nightlife
Business
Accessibility
Family
Transit
Air Conditioning
Couples
Wi-Fi
Fitness
Location was mentioned 215 times
6% Negative89% Positive
Reviews based on Location
Sophia G6 months ago
3/5
This hotel is in a great location and definitely has the potential to be better. When I got back to my room after a long day, I realized the sheets had not been washed. There were hairs in the bed, and dried, crusty stains all over the sheets, which to me looked like dried up blood and snot. When I told the front desk, she was less than helpful. She had some sort of loud video playing and didn’t even bother to pause it, so it was hard to explain the situation or hear her. She also didn’t offer any sort of apology for the inconvenience and when I came down a second time to change rooms she didn’t speak to me, she just stuck out her hand for my key card. The interaction made me feel like a burden for not wanting to sleep on dirty sheets. I’m usually not the type to complain or write bad reviews, but for the price I paid I expect better service, and a clean room. It was obvious that the rest of the hotel had not been cleaned in awhile. Also, the price of parking is a scam. There are many other garages nearby for half the price. The other workers that helped me were nice, and the rooms are spacious.
Joshua Corcoran7 months ago
4/5
Overall, it was a great experience! The front desk staff was great. They were able to get me in sooner than the 4PM check-in time, which was wonderful. The room was clean and cozy and my only real issue with the room was that the kitchen in the room was missing a couple key items like a can opener, lids to the pots and pans, and most of the silverware but other than that no issues with the room. The breakfast options were decent, but there was nothing to write home about. Unfortunately, they were out of waffle mix due to supplier issues, or so we were told. The fruit could be a bit fresher and more diverse. My biggest issue was the lady working the breakfast area. She was very snippy, to say the least, and tended to make several rude remarks about guests behind there backs to other employees. Mostly complaining that people kept asking her about the waffle situation. You could definitely tell by her attitude that she did not want to be there and absolutely hated her job. It's unfortunate as she is a main part of the guest experience. The location and all other staff were wonderful and I would absolutely stay again.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 175
Number of floors 7
Number of buildings/towers 1
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
30Download
141Upload
108Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
57 out of 100
Risky
Nighttime safety
26 out of 100
Unsafe
Cleveland safety index
76
Overall Safety Index
Safe
An average rating of the six safety categories
76 out of 100
Women safety
Risky
Likelihood of inappropriate behavior against women.
49
Physical safety
Safe
Likelihood of injury due to harmful intent.
70
Property safety
Risky
Likelihood of theft.
56
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
81
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
99
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
64
Overall Crime index
High
An average rating of the crime categories
64 out of 100
Property crime severity
High
68
Mugging or robbery 62/100
Car theft 53/100
Car break-ins 62/100
Home break-ins 58/100
Violent crime severity
High
70
Physical attacks 61/100
Racism or religion motivated attacks 45/100
Other crime severity
High
73
Insult or harassment in public 61/100
Corruption or bribery 64/100
Drug problem 73/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.9 - $2.7
Coffee
$3.2 - $7.3
Beer 0.5L
$1.2 - $1.9
Meal, inexpensive restaurant
$9.2 - $22.9
Public transport, one-way ticket
$2.3 - $2.5
Meal for 2 people, mid-range restaurant, three-course
$45.8 - $82.4
Bottle of mid-range wine
$12.8 - $19.2
McMeal at McDonalds
$7.3 - $10.5
Coke/Pepsi 0.33L
$1.7 - $4.6
Public transport, monthly pass
$87 - $87
Gasoline (1 liter)
$0.6 - $0.9
Mobile phone monthly plan
$39.4 - $50.4
Weather In Cleveland
°C
°F
Precipitation In Cleveland
mm
in
Air Quality
Moderate
PM2.510
PM1020
31
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Poor
Water quality is very low. Consider alternative water drinking options.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 11:00
Children welcome
Pets welcome (restrictions apply)