Wyndham Cleveland Airport

karl whiteside6 months ago

1/5

If I could give negative stars, I would. I stayed at the Wyndham Cleveland Airport Hotel. It was the worst 2 nights I’ve ever spent. Fire alarm went off the first night but they acted like it was no big deal and didn’t contact anyone to let us know. The next day we complained about the alarm, lack of hot water and non functioning ice machine. It was a different shift so they didn’t know anything about it. They offered us a free breakfast as recompense. They moved us to another room and the bathroom was dirty, there was dried blood on the floor and what looked like rust or dirt enveloping the bathtub. They moved us to a 3rd room. 2nd night, the alarm went off again and the fire department showed up this time. When I tried to call downstairs no one answered. We ran to the lobby half dressed with children in tow and the guy at the front desk acted like it wasn’t a big deal and had no answers. When the manager finally arrived he said someone was smoking weed and set off the alarm. I was irate so I demanded to know what was the protocol if there is a fire or some other emergency. What followed was some nonsensical word vomit that didn’t make much sense. The gist is that if the alarm goes off, the phones don’t work so you can’t call down to the lobby, they don’t contact the individual rooms and if you don’t come down you never know if it was a real emergency or not unless you’re engulfed in flames. Basically they don’t have an escape plan and if they do the manager doesn’t know what it is. They only know how to collect money and apologize