Baymont by Wyndham Colorado Springs

Ismael Vega5 months ago

2/5

I had my hopes up when flying from Japan to stop over and stay in Colorado Springs. I understand what we got for a reasonable price, but there is some level of expectation for being a hotel. I will not nip/pick everything. Significant red flags made me want to cancel our reservation on the spot. Being tired from our trip, we will stay one night and check out. 1. There is an overwhelming smell of Marijuana in the receiving lobby. 2. The elevator is out of service. 3. Front of the house staff lacks professionalism. 4. Walking up the staircase and through the hallway reminds me of being on the subway train in New York City. It's not a good feeling. 5. Entering our assigned room, we are greeted with the pleasant smell of stale air and questionable room cleanliness. I had to use a room spray to help with this problem. My 4 yr old even asked me, "Papa, what is that smell?" 6. Sheets have questionable stains. It makes me question if the bed has been changed. 7. We are in a non-smoking room, but it smells of cigarettes and other questionable fragrances that would make a blood hound dog rethink its life choices. Blue or white collar has no bearing on my decisions and observations. There is a level of expectation for every hotel that is universal. These are flags that management can address.