Embassy Suites by Hilton Denver Downtown Convention Center

Michele R6 months ago

My experience was mostly positive. ||I’ll start with the best stuff: ||1. The location of the hotel and the view of the mountains were excellent for what I needed this stay. There is an urban trail within .2 miles, so runners and walkers can enjoy some miles along Cherry Creek and not have to cross a thousand streets. ||2. Every staff person I interacted with was friendly. The morning front desk staff especially. ||3. Chef AJ and his omelettes—I can’t say enough good things about him or them. He went out of his way to make sure everyone got what they ordered and his omelettes were out of this world! ||4. The food at Elements is better than one would expect from a hotel restaurant, but then again, there are a lot of choices, so it has to be elevated. ||5. The rooms are spacious and comfortable, though the street noise can be a lot if there’s something going on at the Convention Center and you’re on that side. ||6. The complementary happy hour has a good selection of beer, wine, and cocktails. The food was a bit sparse, but it’s free! I like to eat dinner after I work out, so this little snack break helps curb my hunger till I eat later. ||Now the not-so-great:||1. My room lock needed a new battery, so I was locked out for a half hour on my second morning here. Engineering came to fix it, but they said this has happened before. On a floor with multiple vacant rooms, I shouldn’t have been placed in a room with a faulty lock. If I’d had an online meeting, I would have been very late. ||2. The Peloton in the gym is broken and has been throughout my stay. I’ve notified staff twice, and they said engineering is on it, but it’s still not working. To be fair, a lot of hotels have broken Pelotons, but for those of us who choose a hotel in part because of its gym, this is frustrating. ||3. My room was either too cold or too warm. I ended up just regulating the temp using blankets. Not a big deal—just uncomfortable.