Hyatt Place Denver Downtown

Erin Richards8 months ago

1/5

Initially, the hotel was fine. It's a great location, was very clean, and was very comfortable. But the management there is terrible. I used my debit card to pay for the room and a credit card for the incidentals. I left with a $1000 higher charge on my debit card that I should have had. So I waited, thinking maybe the put the incidental hold on it by accident. 4 days later it was still there. I contacted my bank and they said that it was a charge, not a hold. I called the hotel and questioned it. They told me that they had only charged me for what was quoted. I told them that I had already talked to the bank, and it was a charge and had already been disbursed to the hotel's bank. I asked for an itemized statement, which the front test person told me only a manager could provide me. I asked to speak to a manager, and I was put on hold and no one ever took me off hold. After 20 minutes, I hung up and disputed the charge with my bank. That's how I learned that they did, in fact, have my credit card on file too, because they charged my credit card for the room, but this time for $100 over the amount quoted. On top of that, there were little things. Like the batteries in the TV remote were dead. I called and asked for new ones, as well as an extra blanket, and they never arrived. Both mornings, housekeeping was knocking on the door before 8 am. I almost never complain, but I'm just infuriated that they have been taking extra money from me left and right. And they have my phone number, email address, and physical address. They haven't tried to contact me about payment at all.