Le Meridien Denver Downtown

Farida Burenbeiya7 months ago

2/5

Marriott & the hotel manager responded to the email right away but did nothing to resolve the problem. I never had any issues with Marriott so far until my stay at Le Meridien in Downtown Denver, CO. The front desk staff should be knowledgeable on how asking for extension for the next day works, instead of telling guests to book a completely new reservation just to stay for a few more HOURS esp when other hotels can accommodate that or temporarily place my luggage in storage. Too bad I fell for it, so I had to pay another day’s worth of reservation to keep my luggage in a room that I didn’t even touch the next day. I also could not check out of the mobile app and when the same front desk person checked me out of the hotel the next day, she told me they HAD to wait until MIDNIGHT to check me out and the hotel bill did not officially check me out of the room until past 2PM PST the next day. She would have known that I should have only been prorated for the extension and not have to pay a full night, because she could not check me out of the room until after midnight. If I would have known that, I would have had a homeless person stay in that room until check-out time the next day since it was paid for without anyone using that room. There are too many hotel options to have one give me issues and I have never had this problem with other Marriott brands/hotels and definitely not the other competitor brands either, so I am disappointed that I was just ignored about this issue and that I was misled into thinking I needed to book another night for a room that I only used as storage for a few more hours after my initial reservation. I will definitely never stay at this hotel again. The basic rooms are also small, so it’s perfect for storage & want the basic options. The sink area looks cute but they don’t have enough space to work around unlike other hotels. The food portions & options at Corrine are small too and have limited/no vegan options. The rooftop bar is great but most of it is covered by the taller Hyatt hotel across the street. There are too many hotel options in this area, so now I know to avoid this one next time. This is my worst experience at any hotel so far & this is supposed to be a 4-star hotel. I have received better customer service, better rooms & amenities at other places, even the ones not considered a “4-star.”