DiamondHead Beach Resort

Rachel M5 years ago

5/5

My husband and I stayed here for our honeymoon, and we are definitely satisfied with our stay. We had a beautiful ocean view, CLEAN ROOM, and the hotel has a generally friendly staff. When we checked in, we were automatically upgraded to a nicer room (deluxe kitchenette suite or something like that) not quite sure of the reason. I believe the hotel made a mistake and the room we booked online was not available. Either way, it worked out great for us because they made it right without any hesitation. Upon entering our room, it was beyond hot & humid. We tried adjusting the air conditioning and nothing changed. I immediately called the front desk to let them know and maintenance was sent within 15 minutes. We really appreciated the sense of urgency and service from the staff. Thankfully it only took 15-20 minutes to fix, and by mid-evening it was nice and cool in our room. I would HIGHLY RECOMMEND paying the extra $ for the deluxe suite (we will definitely book it in the future and not get the standard room) because we had all the dishes & supplies we needed. It was nice to not only save money by cooking in the room, but making the most of our stay since we remained on location most of the time. The only thing I would change is the bed. It isn’t very comfortable, however, most hotel beds aren’t comfortable so that is why I still gave it a 5 star review. Also, it was very nice having laundry access. The only complaint I have with it is that even though we didn’t have sand on any of our clothes, our clothes still came out of the washer with sand all over them. Given the nature of the location & appeal for the hotel, it should be expected. I was just surprised there was THAT much sand that got on our clothes, that’s all. We shook them out and most of it came off. Our stay was very pleasant overall. We enjoyed it so much, that I actually called the front desk to extend our stay an additional night. We were told originally that the hotel was completely booked for the extra night we wanted, but that one room on the lower level was empty. It wasn’t the same type of room we were in already, which was a bummer, but it was worth being at this location. Later on, Derek (sorry if I spelled it incorrectly!) from reservations called and said they were able to move things around and that we could stay in our same room. We were so happy, so if you end up reading this, thank you very much! I’m not much of a “review” person, but I truly believe this hotel deserves it. That is why I wanted to give a thorough review and describe our experience. We were very pleased with our stay, and will definitely be returning in the future. Thank you very much for a great time!