Marina Bay Resort

Karen D11 months ago

We were in town for a funeral and decided to spend extra on a room on the water with a view. The only good thing about this experience was the view. ||The issues were endless. Upon check in another guest was complaining about the litany of issues and the overcharge she experienced. Thank goodness we had no extra cost issues. However, here is how pur experience went:||Friday morning called 11am for early check in. Told to wait until normal 3pm check in. Arrived at 3pm, told our room might be ready before they close the front desk at 4:30pm. Asked what happens if it's not, was told hopefully it would and they would call me. Didn't call me so I called after 4 and told room ready. ||At this "resort" check in we were informed that the jacuzzi is broken, you have to take out your own trash, you have to wear a wristband on property at all times and pay a $10 fee if not returned, have to return dirty towels in a bag ( what bag?) to front desk for new ones and only provided 2 sets for a 3 day stay. No daily cleaning service. The bathtub was moldy, none of the appliances in the kitchen worked, the air conditioner on high fan/ cold air setting barely cooled the room, the bathroom vents were dirty and the floor was the dirtiest we had ever experienced! The bed did seem clean, but one of our towels had a big stain on it. The handy man came quickly to fix the TV and we were told this happens unexplainably all the time so we chose to never turn it off for 3 days. The pool was a scary shade of green and was 3 feet below normal the first day we arrived. ||The only saving grace was we chose a room with a deck view of the harbor so we tried to sit outside when possible. There is no sun cover so often too hot to do so. The downstairs common area has oddly flashing lights at night due to broken strings of lights. The outside seemed nice, bur we didn't trust this place enough to explore further. We had to ask for toilet paper, Kleenex and trash bags during our stay. This place frankly sucks and wasn't worth the $200+ per night cost. We would get better value at a $40 / night hole in the wall! You can tell this place was once amazing, but everything has aged and fallen into disrepair. This needs sold to someone who wants to restore it to glory.